Food Service Supervisor

Popeyes; Sydney; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Food Service Supervisor at an established quick service restaurant, where your leadership will enhance customer satisfaction and team performance. In this role, you will oversee daily operations, ensuring high standards of service and food quality while guiding your team to deliver exceptional guest experiences. With flexible scheduling and a supportive work environment, this position offers the opportunity to grow within a renowned culinary tradition. If you're passionate about food service and team leadership, this is the perfect opportunity to make a significant impact.

Benefits

Flexible Scheduling

Employee Meal Discount

Health Benefits

Pension Plan

Qualifications

• Previous fast-food or supervisory experience preferred.
• Ability to work as part of a team in a fast-paced environment.

Responsibilities

• Oversee daily operations to ensure high-quality service and food standards.
• Train and coach team members while maintaining brand standards.

Skills

Team Leadership

Customer Service

Food Safety Knowledge

Coaching Skills

Education

High School Diploma

Food Safety Certification

Job description

Job Description

Why You Should Be Part of Our Team

We’re looking for a dedicated and reliable Food Service Supervisor to join our Popeyes team. In this role, you'll oversee team activities during shifts, ensuring high standards of customer service, product quality, cleanliness, and performance. You’ll lead by example, guiding your team to deliver excellent guest experiences in a fast-paced environment. Your hands-on leadership will drive customer satisfaction, maximize team efficiency, and ensure smooth operations with a positive atmosphere.

Key Responsibilities

1. Oversee daily operations to ensure high-quality service and food standards.
2. Assign cleaning and side duties to team members.
3. Supervise stations and collaborate with the Manager-In-Charge to maintain smooth operations.
4. Train and coach team members, providing support for the execution of Limited Time Offers (LTO).
5. Complete HAACP logs to maintain food safety standards.
6. Conduct table visits to ensure guest satisfaction.
7. Ensure brand standards are consistently met and manage team member breaks.
8. Receive deliveries, manage product rotation using FIFO (First In, First Out), track and record waste, and assist in achieving team goals by leading and working alongside team members.
9. Lead by example to prioritize customer satisfaction and reinforce positive behaviors in team members.

Qualifications

• Previous fast-food or supervisory experience preferred.
• Additional certification or knowledge of food safety and First Aid is an asset.
• Ability to work as part of a team and effectively coach employees in a fast-paced environment.
• Must be available to work a rotating schedule.
• Must be able to stand for long periods, lift and carry up to 25 lbs., and perform tasks involving reaching and bending.

Compensation & Benefits

• Flexible scheduling
• Employee meal discount
• Premium rate of pay
• Health benefits (available to full-time employees after 6 months)
• Pension plan (available to full-time employees after 6 months)

Requirements

About the Company

Founded in 1972, Popeyes has more than 40 years of history and culinary tradition. Popeyes owes its beginnings to entrepreneur and culinary innovator, Al Copeland. With one small restaurant and a big idea, Copeland introduced the New Orleans–style fried chicken that has now made the brand famous throughout the world. Popeyes culinary heritage is built upon the rich Cajun and creole flavor profiles that are unmistakably Louisiana.

We continuously draw upon and celebrate this heritage to inspire new, authentic menu creations the world craves. Popeyes distinguishes itself with a unique New Orleans style menu featuring spicy chicken, chicken tenders, fried shrimp and other regional items. This unique and flavorful food has allowed Popeyes to become one of the world’s largest chicken quick service restaurants, with over 2,700 restaurants in the U.S. and around the world.

By submitting this application, I acknowledge that most Popeyes restaurants are independently owned and operated by franchisees. In this regard, I understand that I may be applying to a Popeyes restaurant owned by a franchisee, and that any hiring decisions will be made by the franchisee. Accommodation is available upon request.