Food service supervisor

Tim Hortons; Saint John; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Job summary

Tim Hortons in Saint John, NB, is seeking a capable supervisor to oversee daily operations at a fast-paced coffee shop. You will coach team members, ensure food safety and quality, and address customer concerns to maintain service standards.

The role requires 1 year to less than 2 years of experience, English proficiency, and on-site work. Training provided; benefits include dental and disability plans.

Qualifications

• Experience supervising staff in a fast-paced food service setting.
• Ability to train staff in sanitation and safety procedures.
• Capable of meeting work schedules and maintaining quality standards.
• Strong focus on customer service and issue resolution.

Responsibilities

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Maintain records of stock, repairs, sales and wastage.
• Prepare and submit reports.
• Supervise and check assembly of trays.
• Establish work schedules.

Skills

Client focus

Interpersonal skills

Excellent oral communication

Flexibility

Team player

Education

No degree, certificate or diploma

Job description

LANGUAGES

English

EDUCATION

• No degree, certificate or diploma

EXPERIENCE

1 year to less than 2 years

ON SITE

Work must be completed at the physical location. There is no option to work remotely.

WORK SETTING

• Food service establishment
• Coffee shop
• Fast food outlet or concession
• Restaurant

RESPONSIBILITIES

TASKS

• Establish methods to meet work schedules
• Supervise and co-ordinate activities of staff who prepare and portion food
• Train staff in job duties, sanitation and safety procedures
• Ensure that food and service meet quality control standards
• Address customers' complaints or concerns
• Maintain records of stock, repairs, sales and wastage
• Prepare and submit reports
• Supervise and check assembly of trays
• Establish work schedules

SUPERVISION

• 5-10 people
• Food service counter attendants and food preparers

ADDITIONAL INFORMATION

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Walking
• Physically demanding

PERSONAL SUITABILITY

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Team player

BENEFITS

HEALTH BENEFITS

• Dental plan
• Disability benefits