Food & Beverage Supervisor

Accor Hotels; Victoria; On-site; CAD 40,000 - 60,000; Full time

Job summary

Accor Hotels is seeking a Food & Beverage Supervisor to oversee restaurant operations, managing staff schedules and ensuring compliance with safety regulations. Your role is pivotal in maintaining high service standards and enhancing guest experience through effective training and complaint resolution. Join a dynamic team and enjoy exclusive benefits, including discounts and complimentary stays.

Benefits

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Training & Development

Additional holidays with service

Recommend a friend scheme

Employee Advisory Service

Qualifications

• Previous experience in a similar role is required.
• Right to work in the UK is required.

Responsibilities

• Manage and train restaurant staff and ensure food quality.
• Resolve guest complaints and maintain safety regulations.
• Conduct inspections and manage inventory for restaurant operations.

Skills

Customer service skills

Job description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

As our next Food & Beverage Supervisor, you will:

1. Check in on dining customers to enquire about food quality and service
2. Conduct checks to ensure that enough products are on hand to serve customers, order items as needed, and generate inventory reports for superiors
3. Ensure that the outlets meet all sanitation and safety regulations
4. Manage restaurant staff's work schedules and allocate tasks efficiently
5. Conduct regular inspections of the restaurant to maintain high standards
6. Resolve guests' complaints promptly and professionally
7. Train and mentor new staff members on company policies and procedures
8. Coordinate with the kitchen team to ensure timely food preparation and delivery
9. Implement and maintain quality control measures for food and beverage service
10. Organise and oversee special events or promotions within the restaurant, bar, and banqueting
11. Ensure compliance with licensing laws and food safety regulations
12. Analyse sales data and customer feedback to improve service and increase profitability
13. Collaborate with other departments to enhance overall guest experience
14. Maintain accurate records of staff performance, inventory, and financial transactions

Qualifications

• Previous experience in a similar role is required
• Right to work in the UK is required
• Customer service skills

Additional Information

What is in it for you:

• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotels (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example, one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification, and deletion is available in our Employee Privacy Policy.