Guest Services Supervisor

SHAPE; Victoria; On-site; CAD 52,000 - 58,000; Full time

Job summary

A leading real estate investment and development company is seeking a Guest Services Supervisor at Uptown, Victoria. The role involves overseeing guest services, managing a dynamic team, and ensuring exceptional guest experiences. Ideal candidates have proven leadership skills and experience in a guest-facing role, with a passion for delivering outstanding service.

Qualifications

• 2-3 years' experience in a guest-facing role.
• Experience leading a team.
• Retail and hospitality experience preferred.

Responsibilities

• Oversee guest services team operations and personnel management.
• Manage guest feedback and improve services.
• Coordinate with marketing for events and promotions.

Skills

Demonstrated Leadership

Exceptional interpersonal communication

Problem-solving skills

Organizational skills

Detail-oriented mindset

Tools

MS Office Applications

Job description

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SHAPE is the real estate investment, development and management company leading some of the largest and most exciting projects in North America including The Amazing Brentwood, The City of Lougheed and RC at CF Richmond Centre.

Through our fully integrated platform, SHAPE specializes in complete neighbourhoods with a top-calibre mix of shops, restaurants, residences, entertainment and a complete range of daily services on rapid transit. By executing on every stage of the real estate process, from land acquisition to property management, we are able to collaborate more efficiently, work seamlessly and perform at the highest level. Every SHAPE property reflects lasting vision, bold creativity and obsessive attention to detail.

Our projects are complex, our vision is simple: deliver social and financial value for generations. With a proven ability to raise the bar across our diverse portfolio of assets, we build on where we’ve been to push the edge of better: for industry standards, quality of life and return on investment.

ABOUT UPTOWN

Uptown is more than a shopping centre. It is an artfully designed social gathering place. It is a hub for commerce and culture where you can shop, dine, work and one day live. It is an easily accessible focal point for all of Victoria with Vancouver Island’s best mix of shops, restaurants, and entertainment.

ABOUT THE ROLE

Reporting to the General Manager, the Guest Services Supervisor will lead and oversee the operations of the Guest Services team at Uptown. Always looking to go above and beyond, this team will provide exceptional service and help to create memorable experiences for our guests. The Guest Services Supervisor will work alongside the marketing team to deliver programming, signature events, and retailer promotions. To succeed in this role, the candidate must be passionate about delivering the highest level of guest experience and be a dynamic leader who will inspire, motivate, and elevate their team.

Primary Job Responsibilities

• Own and oversee all elements of personnel management including recruiting, training, onboarding, mentoring, performance management, coaching, scheduling, and payroll
• Oversee guest feedback and initiate ways to continually improve services
• Seek opportunities to introduce new processes and programs to serve our guests + tenants
• Administer the gift card operating system, including inventory and sales
• Manage the upkeep of marketing spaces + supplies as needed
• Manage the community event space and all bookings
• Work with the marketing team on programming, and execution of events, initiatives, and retailer collaborations
• Assist with special projects and other duties as required

Qualifications

Required Knowledge, Skills, and Abilities

• Demonstrated Leadership
• Service certifications
• Exceptional interpersonal communication, both verbal and written
• Confident in superior interpersonal and relationship building skills
• High level of problem-solving and conflict resolution skills
• Organized and able to complete tasks with efficiency
• Detail-oriented with a can-do attitude

Required Training and Experience

• Minimum 2-3 years’ experience in a Guest-facing role
• Experience leading a team
• Retail and hospitality experience is preferred
• Advanced working knowledge of MS Office Applications
• Digital + social media marketing an asset

Working Conditions

The successful candidate may expect a comfortable and collaborative work environment at Uptown, a SHAPE managed property located in Victoria. Due to the nature of this role, the candidate will be required to work weekends or extended hours as necessary.

Salary Range: $52,000-58,000/year

To apply, please visit our website at http://shape.ca/careers

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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