Food & Beverage Manager - Resort Saskatoon, Saskatchewan

Dakota Dunes Resort; Saskatoon; In loco; CAD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Dakota Dunes Resort is seeking a seasoned Front of House Food & Beverage Manager to lead daily F&B operations across banquets and hotel outlets. You will ensure adherence to F&B standards, supervise staff, and drive service excellence in a high-volume environment.

The role reports to the Director of Operations and requires strong budgeting, leadership, and guest relations skills to meet financial and service objectives.

Competenze

• Minimum 5 years in food and beverage, culinary, or related field.
• Proven ability to manage budgets and operating standards.
• Strong leadership and customer service orientation.

Mansioni

• Oversees daily F&B operations including banquets and hotel outlets.
• Ensures compliance with F&B policies, standards and procedures.
• Monitors service quality and strives to exceed guest expectations.
• Manages the F&B operating budget and ensures legal compliance.
• Provides leadership to the Front of House team and coordinates with managers.

Conoscenze

Leadership

Budgeting

Operations management

Staff supervision

Formazione

High school diploma or GED

2-year degree in Food Service Management / Hospitality / Business

Descrizione del lavoro

Located20 minutes south of Saskatoon, the Dakota Dunes Resort is a tribute in designto the historic Whitecap Dakota Nation offering world-class hospitality and anunforgettable, authentic Indigenous experience. We invite you to join our dynamic and innovative F&B team at this beautiful 4 Star property. We are also excited to announce the expansion of Dakota Dunes Resort with the planned opening of the new Thermal Spa in 2026.

JOBSUMMARY

Supervisesthe daily Food & Beverage (F&B) operations, including banquets and allhotel outlets, ensuring compliance with established F&B policies,standards, and procedures. Oversees day-to-day operations, monitors servicequality and operational standards, and ensures the department consistentlymeets or exceeds guest expectations. Responsible for maintaining the F&Boperating budget while ensuring compliance with applicable standards, policies,and legal requirements.

Thisposition provides overall leadership and direction to the Front of House F&Bdepartment, working closely with the Banquet Manager and Restaurant Manager toachieve operational, financial, and service objectives. The position reportsdirectly to the Director of Operations.

CANDIDATEPROFILE

Educationand Experience

• High school diploma or GED; 5 years experiencein the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university inFood Service Management, Hotel and Restaurant Management, Hospitality,Business Administration, or related major; 3 years experience in the foodand beverage, culinary, or related professional area.

COREWORK ACTIVITIES

ManagingDay-to-Day Operations

• Assists in the ordering of F&B supplies,cleaning supplies and uniforms.

• Supervises daily Food and Beverage (F&B)shift operation and ensures compliance with all F&B policies,standards and procedures.

• Supports and supervises an effective monthlyself inspection program.

• Operates all department equipment as necessaryand reports malfunction.

• Supervises staffing levels to verify thatguest service, operational needs, and financial objective are met.

• Encourages and builds mutual trust, respect,and cooperation among team members.

• Understands employee positions well enough toperform duties in employees' absence.

• Develops specific goals and plans toprioritize, organize, and accomplish your work.

• Monitors and maintains the productivity levelof employees.

• Verifies that all team members/supervisorsunderstand the brand specific philosophy.

• Maintains the operating budget, and verifiesthat standards and legal obligations are followed.

• Assists supervisors in understanding teammembers ever changing needs and expectations, and how to exceed them.

• Celebrates and fosters decisions that resultin successes as well as failures.

• Communicates areas that need attention tostaff and follows up to ensure understanding.

• Coordinates cleaning program in all F&Bareas

• Establishes and maintains open, collaborativerelationships with employees.

• Creates and nurtures a property environmentthat emphasizes motivation, empowerment, teamwork and passion forproviding service.

• Stays readily available/ approachable for allteam members.

ProvidingExceptional Customer Service

• Provides services that are above and beyondfor customer satisfaction and retention.

• Improves service by communicating andassisting individuals to understand guest needs, providing guidance,feedback, and individual coaching when needed.

• Serves as a role model to demonstrateappropriate behaviors.

• Manages day-to-day operations, verifies thatquality, standards and meeting the expectations of the customers on adaily basis.

• Takes proactive approaches when dealing withguest concerns.

• Sets a positive example for guest relations.

• Stays readily available/ approachable for allguests.

• Reviews comment cards and guest satisfactionresult with employees.

• Responds in a timely manner to customerservice department request.

Managingand Conducting Human Resource Activities

• Provides guidance and direction tosubordinates, including setting performance standards and monitoringperformance.

• Administers the performance appraisal processfor direct report managers.

• Conducts hourly employee performanceappraisals according to Standard Operating Procedures.

• Communicates performance expectations inaccordance with job descriptions for each position.

• Verifies that employees are treated fairly andequitably. Strives to improve employee retention.

• Identifies the developmental needs of othersand coaching, mentoring, or otherwise helping others to improve theirknowledge or skills.

• Verifies that disciplinary procedures anddocumentation are completed
• Interviews and hires management and hourlyemployees with the appropriate skills to meet the business needs of theoperation.

• Manages beverage purchasing and controlprocedures and ensures staff is trained accordingly.

• Observes service behaviors of employees andprovides feedback to individuals and or managers.

AdditionalResponsibilities

• Provides information to supervisors andco-workers by telephone, in written form, e-mail, or in person.

• Provides guidance and direction tosubordinates, including setting performance standards and monitoringperformance.

• Analyzes information and evaluates results tochoose the best solution and solve problems.

• Extends professionalism and courtesy to teammembers at all times.

• Comprehends budgets, operating statements andpayroll progress report.

• Performs other duties, as assigned, to meetbusiness needs.

Ourcommitment to Diversity & Inclusion

At Dakota DunesResort, we believe that the strength of our team lies in its diversity. We arecommitted to fostering an inclusive environment that respects the uniquebackgrounds, perspectives, and talents of the individual. As an EqualOpportunity Employer, we are dedicated to providing equal access toopportunities. We welcome applications from all qualified candidates.

We acknowledge thatwe are on treaty land. These treaties serve to govern our relationshipswith Indigenous people. We come together today on Treaty 6 territory, which isthe traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakotapeoples. We also acknowledge the traditional homeland of the Metis andhonor their contributions.

It is importantthat we recognize that we all have benefits and responsibilities under theseagreements. We acknowledge the harms and injustices of the past and present. Wededicate our efforts to working together in a spirit of collaboration andreconciliation. We are all treaty people.