Food & Beverage Coordinator

Four Points by Sheraton Kelowna Airport; Kelowna; On-site; CAD 46,000 - 48,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

World-wide accommodation and dining 1%

Excellent work environment with teambo

Room for growth and development.

Job summary

The Four Points by Sheraton Kelowna Airport and Hampton Inn & Suites Kelowna are seeking a Food & Beverage Coordinator to support all F&B operations under the F&B Manager. You will help maintain training plans, prepare staff schedules, handle payroll and onboarding, and ensure outstanding guest experiences across events and daily service.

You will work with platforms like Squirrel, OpenTable and 7shifts, coordinate采购 with vendors, manage inventory, and contribute to reporting and event

Qualifications

• Experience in restaurant, hospitality or banquet operations.
• Serving It Right required.
• Food Safe and First Aid certification is an asset.
• Guest-focused approach with a passion for F&B trends.

Responsibilities

• Maintain training plans with managers/trainers and onboard new hires.
• Set up training sessions including new hire orientation and system training (Squirrel, OpenTable, 7shifts).
• Communicate menu changes and events; update staff notices and badges.
• Create weekly F&B schedules based on events and reservations; process time-off requests.
• Payroll: review timesheets in Payworks and consolidate hours for payout.
• Manage onboarding/offboarding with relevant departments.
• Review guest feedback and OpenTable/guest inquiries; ensure timely responses.
• Maintain OpenTable: floor plans, event links, menus and hours.
• Edit product/price in Squirrel; manage inventory and reorder as needed.
• Maintain BEO binder for events; coordinate FOH/BOH communication.
• Oversee banquet equipment; manage purchasing and vendor relations.
• Produce reporting for F&B leadership and assist with cost controls.
• Attend weekly meetings; support operations and staff recognition.

Skills

Guest experience

Team player

Relationship builder

Serving It Right

Customer service oriented

Computer skills

Tools

Squirrel

OpenTable

7shifts

Payworks

Excel

Job description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Food & Beverage Coordinator.

Position Summary

Supports all aspects of Food and Beverage operations as assigned by the Food and Beverage Manager.

What will you be doing?

Operations, Standards & Training

• Responsible for maintaining training plans with designated managers/trainers and updating as job descriptions change ensuring employee onboarding is complete.
• Sets up and coordinates training sessions as required, including new hire orientation, cross-training, menu and service standard roll-outs, and system training (Squirrel, OpenTable, 7shifts).
• Keeps staff notice boards current and communicates menu changes, 86 items, upcoming events, GSS results and Best Brews to the team.
• Assists with day-to-day operational needs as necessary, including supporting the floor, banquets and events during peak periods or staffing shortages.

Communications

• With guidance from the Food and Beverage Manager, Weekly 7shifts updates to be sent to the team with following details: - Week ahead, events, operations and any special notes requiring team attention. - Weekly GSS results of F&B with shout out to good reviews and points of improvement. - consistence announcement of new movement within the department, new joiners, promotions etc.

Scheduling & Labour

• Creates weekly F&B department staff schedules based on upcoming events and reservations; reviews time-off and vacation requests for approval and submits the schedule to the F&B Manager by Tuesday end of day.

Payroll & HR Administration

• Payroll - Reviews, compares and approves timesheets in Payworks; at the end of the pay period, confirms hours, sick time and vacation days and consolidates for payment
• Creates weekly Ops Package Reports
• Manages onboarding and offboarding off employees working with relevant departments.

Guest Experience & Reservations

• Reviews QSAs monthly and flags consistent or potential issues to the F&B Manager and Chef
• Tracks staff mentions in guest feedback and communicates recognition and reward incentives
• Monitors the general Food & Beverage emailinboxes daily and ensures guest phone and email inquiries are responded to promptly
• Maintains OpenTable: floor plans, direct event booking links, menus and accurate operating hours

Point of Sale

• Makes product, price and add-on edits in Squirrel as required, including limited quantities for items not being reordered
• Ensures menu covers are presentable and in working order; inventories monthly and requests reorders as needed
• Generate reporting as required for distribution to all Food & Beverage leaders

Events & Banquets

• Maintains and updates the BEO Binder for all hotel events, including meal services, time frames, group names and guest volumes
• Coordinates FOH and BOH communication on event BEO's, meeting updates, and last-minute changes to ensure seamless execution
• Oversees banquet equipment (chafers, heat lamps, spandex, tables) with the floor Manager or banquet server; maintains the equipment list and a list of items requiring repair
• Orders linen and other items as required

Purchasing, Inventory & Vendors

• In conjunction with F&B leaders, ensures proper PAR lists are created for Food and Beverage items
• Creates and maintains order guides with representative contacts (GFS, liquor/wine/beer, paper products, coffee/tea)
• Places liquor and FOH orders; follows up on undelivered orders and notifies leaders when orders are ready for pick-up
• Assists with purchasing and vendor relations by forwarding orders to suppliers, monitoring and expediting orders, and scheduling delivery of available stock
• Verifies receipt of items by comparing items received to items ordered; resolves shipment errors with departments and suppliers
• Coordinates airline orders, scheduling and billing; ensures the team provides inventory weekly for submission
• Participates in monthly liquor and food inventory counts and updates bar inventory sheets with accurate pricing
• Completes quarterly china, flatware and glassware inventory and provides ordering recommendations to the F&B Manager

Accounting & Cash Handling

• Codes all F&B invoices and submits for final review and sign-off
• Maintains dueback and tip pool tracking sheets; completes cash outs and pays out duebacks on designated dates
• Works with accounting and night audit to resolve variances and follows up with staff on outstanding over/under cash drops

Meetings

• Attends weekly BEO, Weekend Review/Resume, Signature Events and Leaders meetings, and monthly Health & Safety meetings
• Coordinates the F&B Leaders Meeting agenda; takes minutes for all meetings and distributes to leaders and attendees by end of day
• Other tasks, duties and/or projects required to support the operation

What are we looking for?

• Previous restaurant, hospitality and/or Banquet experience
• Strong passion for food and beverage
• Current with F&B trends
• Serving It Right required
• Food Safe and First Aid Certificate an asset
• WSET or equivalent certifications/training is an asset
• Guest experiences focused
• Relationship builder
• Team player
• Computer skills -Microsoft, Squirrel, Excel, OpenTable, 7shifts, Payworks

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott and Hilton brands
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Annual Salary: $46,000 - $48,000

Don't miss this exciting opportunity to join our Four Points and Hampton family!