Food and Beverage Supervisor

Springcreekcareers; Canmore; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Dental coverage

Staff accommodation

Discount program

Professional development

Staff events

Job summary

Stirling Grill & Lounge is seeking a Food & Beverage Supervisor to oversee dining room staff and operations. You will provide leadership to servers, bartenders, junior servers and hosts, ensuring the highest level of guest service and smooth restaurant operations.

The role requires 2+ years of supervisory experience in hospitality, strong communication, and proficiency with Word, Excel, and POS systems. Shifts include day, evening, weekends, and holidays.

Qualifications

• Excellent customer-service and communications skills.
• Minimum 2 years of supervisory experience in hotel or restaurant settings.
• Proficiency with Word, Excel and POS systems.

Responsibilities

• Supervise the dining room and staff including servers, bartenders, junior servers and hosts.
• Provide leadership and guidance to ensure top customer service at all times.
• Manage guest reservations and seating to optimize flow.
• Train new staff in service standards and upselling techniques.
• Handle opening and closing procedures as manager on duty.
• Maintain grooming, safety and hotel standards across the team.
• Coordinate with Restaurant Manager to ensure smooth operations.

Skills

Customer service

Communication

Problem solving

Training staff

Multi-tasking

Team leadership

Tools

Word

Excel

POS system

Job description

The Food & Beverage Supervisor in the Stirling Grill & Lounge is responsible for supervising the restaurant and restaurant staff, including Servers, Bartenders, Junior Servers, and Hosts. The Food & Beverage Supervisor provides leadership, direction, and guidance to the team, ensuring the highest level of customer service is being maintained in all areas of the restaurant and on the patio.

REQUIREMENTS

The Food & Beverage Supervisor must have excellent customer-service and communications skills and be able to solve problems diplomatically, keeping in mind the reputation of the restaurant. At all times they must remain professional, both in demeanour and appearance. The person in this role will strive to provide exceptional service to our guests.

The Food & Beverage Supervisor needs to have good management skills with a minimum 2 years of supervisory experience in a hotel or restaurant setting. They must be considerate, patient, and willing to train and assist colleagues in the workplace.

This position requires the ability to multi-task and adjusts to the changing needs within the restaurant, as well as a willingness to assist other departments within the hotel when need be.

Proficiency in Word, Excel, and the use of a POS system is required in this position. The role involves being able to push, pull, and lift up to 14kg.

The Food & Beverage Supervisor will be required to work 8-hour shifts with a mix of day, evening, weekend, and holiday shifts.

DUTIES

The duties of this position include, but are not limited to:

• Inspect the dining room, table settings, chairs, and floors to ensure cleanliness, safety, and checking for maintenance issues.
• Manage the guest reservation system.
• Set out floor plans for all areas, including the dining room, patio, and lounge areas.
• Welcome guests to the Stirling Grill & Lounge and assist with seating guests.
• Anticipate guests’ needs and ensuring that service meets and exceeds guests’ expectations to ensure a pleasant and memorable dining experience.
• Manage guest issues and concerns professionally, taking immediate action to rectify the situation, if possible.
• Manage staffing levels, as required.
• Assist with the on-boarding of new staff.
• Train new staff in service standards, menu items, use of the POS system, and up-selling.
• Continuous coaching and training food service and bar staff.
• Handle opening and closing procedures at the restaurant when acting as manager on duty.
• Ensure side work is completed every day and dining room supplies are stocked, reporting any supply shortages to the Restaurant Manager.
• Maintain communication with and support the Assistant Restaurant Manager.
• Ensure that all hotel standards and policies are enforced regarding grooming, cell phone usage, etc.

Benefits and Perks

A generous benefits package (dental, drug, extended health, life insurance, vision) is offered after 6-months of continuous full-time employment.

Other benefits include staff events, discounts at Spring Creek and local businesses, participation in the Perkopolis discount program, support for professional development, and a positive team atmosphere.

On-site shared staff accommodation, pending availability for full time employees, for $20-$25/day.