Restaurant Supervisor

The Wickaninnish Inn; Tofino; On-site; CAD 45,000 - 55,000; Full time

Job summary

The Wickaninnish Inn is seeking a Restaurant Supervisor to lead our Pointe Restaurant team, ensuring extraordinary guest service and adherence to Relais & Châteaux, Forbes, and AAA standards. The role emphasizes leadership, continuous improvement, and a passion for hospitality on the West Coast.

You will supervise daily operations, train staff, manage product knowledge, and support payroll and menu processes while maintaining exceptional standards in a fast-paced, fine dining environment.

Qualifications

• 1+ year supervisory/management experience, 3+ years in fine dining.
• Exemplary guest service skills and willingness to exceed guest expectations.
• Serving It Right certification is required.
• Strong knowledge of wine, spirits, and alcohol; WSET 2 or equivalent is a plus.
• Passion for leadership and staff development; high attention to detail.

Responsibilities

• Lead and model operating standards and systems.
• Provide motivational day-to-day leadership of Food and Beverage outlets.
• Assist with training and development of all team members.
• Develop and maintain staff product knowledge.
• Assist in managing expenditures and revenues to meet financial goals.
• Assist with payroll, menu updates, and menu printing.
• Support Silverware POS programming and systems.

Skills

Leadership

Guest service

Communication

Multi-tasking

Training

Payroll

POS systems

Word

Excel

Wine knowledge

Serving It Right

Attention to detail

Tools

Silverware POS

Word

Excel

Job description

Join our Restaurant Team as a Restaurant Supervisor, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are necessary for this position. A commitment to continuous improvement is key. This position predominantly works AM shifts.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As a Restaurant Supervisor you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards.
• Enjoy and thrive in a fast-paced, detail-oriented work environment.
• Provide motivational, innovative and day to day leadership of our Food and Beverage outlets.
• Assist with training and development of all team members.
• Develop and maintain staff product knowledge.
• Assist in managing expenditures and revenues to meet and exceed all financial goals on a daily basis.
• Assist with payroll, menu updates and menu printing and other administrative aspects of the running of a successful restaurant.
• Assist with Silverware POS programming.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• A minimum of 1- year previous experience in Supervisory/Management positions and a minimum of 3 years previous fine dining experience.
• Exacting standards relating to food, quality and presentation.
• A valid Serving It Right certification.
• A strong knowledge of Wine, Spirits and Alcohol; WSET 2 or equivalent an asset.
• A passion for food and beverage and all things related to the restaurant business.
• Working knowledge of, previous experience with Silverware POS, Word, and Excel would be an asset.
• A true passion for leadership and growth.
• High attention to detail.
• A passion for excellence in guest service.
• A willingness to lead and be constantly challenged to grow with the restaurant team.
• Enthusiasm for continual training of staff.
• An ability to build and foster relationships.
• A calm, polite and composed demeanor.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Pointe Restaurant and the Wickaninnish Inn as a whole.
• Ability to make a commitment of 2 years to the position.

Salary/Wage: $49,750.00 per year