Food & Beverage Outlets Supervisor

InnVest Hotels; London; On-site; CAD 52,000 - 68,000; Full time

Job summary

InnVest Hotels seeks a Food & Beverage Outlets Supervisor to oversee daily operations of the restaurant, lounge, banquets, and in-room dining, ensuring exceptional guest service and adherence to standards.

You will lead front-of-house teams, monitor service quality, manage schedules, and support events and catering functions, with emphasis on safety and compliance in a fast-paced hotel setting.

Qualifications

• 5+ years supervisory experience in a restaurant, hotel, or hospitality environment.
• Strong knowledge of food and beverage service standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficient with point-of-sale systems and basic computer applications.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Leadership and team development
• Organization and time management
• Decision-making and problem-solving
• Financial awareness and cost control
• Adaptability and flexibility

Responsibilities

• Supervise daily operations of all assigned food and beverage outlets.
• Lead, coach, train, and motivate team members to deliver exceptional guest service.
• Ensure compliance with hotel policies, service standards, health and safety regulations, and liquor legislation.
• Monitor staffing levels and assist with scheduling to ensure operational needs are met.
• Conduct pre-shift meetings and communicate daily priorities, promotions, and special events.
• Handle guest concerns and resolve issues promptly and professionally.
• Monitor food and beverage quality, presentation, and service standards.
• Assist with inventory management, ordering, and cost control initiatives.
• Support the execution of special events, banquets, and catering functions as required.
• Complete opening and closing procedures and ensure accurate cash handling practices.
• Maintain cleanliness, organization, and safety throughout all outlets.
• Assist with hiring, onboarding, and performance management of team members.
• Foster a positive and collaborative work environment.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

Multitasking

POS systems

Basic computer applications

Flexibility

Team development

Organization

Time management

Decision-making

Cost control

Financial awareness

Tools

POS systems

Basic computer applications

Job description

Description

Position Summary

The Food & Beverage Outlets Supervisor is responsible for overseeing the daily operations of the hotel's food and beverage outlets, ensuring exceptional guest service, efficient operations, and adherence to company standards. This position provides leadership and support to front-of-house team members while maintaining a positive guest experience in the restaurant, lounge, banquets, in room dining and signature club lounge.

Key Responsibilities

• Supervise daily operations of all assigned food and beverage outlets.
• Lead, coach, train, and motivate team members to deliver exceptional guest service.
• Ensure compliance with hotel policies, service standards, health and safety regulations, and liquor legislation.
• Monitor staffing levels and assist with scheduling to ensure operational needs are met.
• Conduct pre-shift meetings and communicate daily priorities, promotions, and special events.
• Handle guest concerns and resolve issues promptly and professionally.
• Monitor food and beverage quality, presentation, and service standards.
• Assist with inventory management, ordering, and cost control initiatives.
• Support the execution of special events, banquets, and catering functions as required.
• Complete opening and closing procedures and ensure accurate cash handling practices.
• Maintain cleanliness, organization, and safety throughout all outlets.
• Assist with hiring, onboarding, and performance management of team members.
• Foster a positive and collaborative work environment.

Qualifications

• 5 years supervisory experience in a restaurant, hotel, or hospitality environment.
• Strong knowledge of food and beverage service standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficient with point-of-sale systems and basic computer applications.
• Flexible availability, including mornings, evenings, weekends, and holidays.
• Leadership and team development
• Organization and time management
• Decision-making and problem-solving
• Financial awareness and cost control
• Adaptability and flexibility

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 30 lbs (14 kg).
• Ability to work in a fast-paced hospitality environment.

Reports To

Food & Beverage Outlets Manager

Employment Type

Full-Time

Why Join Our Team?

As a Food & Beverage Outlets Supervisor, you will play a key role in creating memorable dining experiences while supporting the success of our restaurant, lounge, patio, and event operations. This is an excellent opportunity for a hospitality professional looking to develop their leadership skills and grow their career within the hotel industry.