FOH Team Lead at Fresh on Eglinton

Fresh Kitchen + Juice Bar; Toronto; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Paid breaks & tips

Starting wage $19–$19.50/hr

Meal discounts

Health plan after 1 month

Training & career growth

Casual & inclusive environment

Flexible hours

Job summary

Fresh Kitchen + Juice Bar is seeking a Front of House Team Lead to oversee front-of-house operations and ensure guest satisfaction through outstanding service. The role focuses on instilling efficient processes, maintaining high team morale, and coaching staff for growth in a fast-paced setting.

The ideal candidate has 1+ year(s) in a high-volume kitchen or restaurant with experience leading teams, strong communication, and organizational skills.

Qualifications

• 1+ years of experience in a high volume kitchen or restaurant.
• 1+ years of experience with employee management.
• Open and flexible availability, including evenings and weekends.
• Able to complete physically demanding tasks (standing for long periods, lifting 50 lbs, etc.).
• Quick learner when it comes to technology, software, and kitchen operations.
• Excellent communication, organizational and problem-solving skills.

Responsibilities

• Ensures all dishes served are to spec and packaged correctly.
• Communicates with GM and AGM about stock, workflow, and employee issues.
• Assists AGM with bar and FOH inventory, counts stock, records waste and reconciles invoices.
• Adheres to company standards for portion sizes, packaging, quality, policies and procedures.
• Champions product knowledge to educate guests on menu and app.
• Maintains an inspection-ready restaurant across retail, eat-in and storage areas.
• Acts as a role model by upholding standards and systems.
• Holds FOH staff accountable to procedures and standards.
• Completes tasks for GM/AGM and supports shift accountability.
• Attends manager meetings and contributes to team discussions.

Skills

High-volume kitchen experience

Employee management

Flexibility (evenings/weekends)

Physical stamina

Tech-savvy / quick learner

Communication & organization

Job description

Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious. Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.

Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.

The FOH Team Lead is in charge of assisting with the overall operations of the front of house to ensure guest satisfaction by providing excellent customer service. The FOH Team Lead is vital in securing processes and procedures to instill efficiency in the front of house and maintaining high team morale with staff development and growth in mind. A FOH Team Lead is expected to be a role model with the ability to complete hands-on tasks to ensure a smooth service and resolve guest escalations. The ideal traits for this position would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

What's In It For You?

Fresh Kitchen + Juice Bar values resilience, accountability, and inclusivity. Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team, with ample room to grow. Our employees are motivated by the positive brand and continuous career growth. We offer:

• Increased compensation - Paid breaks and tips
• $19-19.50 starting wage while team leading, minimum wage in support roles or serving plus gratuities for both roles
• Discounted meals during work and outside of work hours, including 20% off at participating Recipe brands and other exclusive retail discounts
• Employee Health Plan - Available after one month, includes coverage for vision, dental, massage, mental health resources, employee assistance program and more
• Growth & learning opportunities - Consistent training on various topics to support continuous career development into positions of leadership
• Casual & inclusive environment - Warm, friendly and welcoming workplace for everyone to be their authentic self
• Flexible hours

What Are We Looking For?

• 1+ years of experience in a high volume kitchen or restaurant
• 1+ years of experience with employee management
• Open and flexible availability, including evenings and weekends
• Able to complete physically demanding tasks - standing for long periods, lifting 50 lbs, bending and reaching, etc.
• Quick learner when it comes to technology, software, and kitchen operations
• Excellent communication skills, organizational skills, and problem-solving skills

Summary of Responsibilities

• Ensures all dishes that are served are to spec and packaged according to packaging guidelines
• Communicates with GM and AGM about concerns regarding stock levels, workflow, equipment and employee issues
• Assists the AGM with bar and FOH inventory by accurately counting stock, recording waste, entering inventory data, and reconciling invoices
• Adheres to company standards in regards to portion sizes, packaging methods, quality standards, kitchen rules, policies and procedures
• Champions product knowledge to be able to make recommendations and educate guests on the menu, retail usage and Fresh mobile app
• Maintains an inspection ready restaurant including retail, eat-in and storage areas at all times
• Acts as a role model for employees by upholding all standards, policies and operating systems
• Holds FOH staff accountable to all procedures and standards set out by Fresh
• Completes tasks assigned by the GM and AGM while remaining accountable for the overall shift
• Attends manager meetings as required and is prepared to participate by actively listening and encourages and includes the opinions of others

Equal Opportunity Employer

Fresh strives to further challenge and disrupt the status quo to become a champion of diversity, inclusion, equity and anti-oppression. We are committed to maximizing the diversity of our organization through inclusive and barrier-free recruitment and work environments. We welcome applicants of all backgrounds and encourage applications from individuals who identify as Indigenous, Black, persons of colour, persons with disabilities, and persons of any sexual orientation or gender identity. We are pleased to provide accommodations at any point to ensure you have access to a fair and equitable application process. Any information received relating to accommodation will be kept confidential.