FOH Shift Leader

Earnest Ice Cream; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Front of House Shift Leader who is passionate about guest experiences and team leadership. In this dynamic role, you will guide your team, ensuring smooth operations while creating a welcoming environment for guests. Your leadership will foster a supportive culture, and your dedication to excellence will shine through in every interaction. If you thrive in a fast-paced, customer-focused setting and are eager to make a positive impact, this is the perfect opportunity for you to grow and shine in your career.

Benefits

Paid sick days

Paid breaks

Online mental health support

Discount on ice cream and merchandise

Free ice cream on shift

Qualifications

• Strong leadership skills and ability to guide team members effectively.
• Exceptional customer service skills to ensure unique guest experiences.

Responsibilities

• Coordinate team tasks and ensure efficient shift operations.
• Handle guest complaints with professionalism and empathy.
• Train new staff and maintain cleanliness of the shop.

Skills

Leadership

Customer Service

Team Coordination

Conflict Resolution

Training and Development

Education

High School Diploma

Job description

We are looking for a passionate Front of House Shift Leader to join the team at our Fraser St and Frances St location!

LEADERSHIP You care about setting the very best example and doing the right thing. You are confident in providing direction and guidance to others and take pride in being a key support person to the managers.

EXCEPTIONAL GUEST EXPERIENCES You are passionate about connecting with our guests and understand each interaction should be unique. You are ready to ensure our guests feel welcome and well taken care of.

SCOOP DREAMS You take care and consideration when preparing each order and strive to maintain a clean and orderly work environment. You are highly knowledgeable about our flavours, the company, and our values.

EARNEST You promote a supportive and respectful team culture when you come to work, and encourage belonging and togetherness within your team. You are trustworthy, reliable, and responsible.

The Position:

The FOH Shift Leader is a key contributor to the Front of House operations. They provide support, direction and guidance to staff on shift, and follow procedures to ensure efficient shift operations and outcomes. The Shift Leader has a close working relationship with the manager and understands the overall goals and functions of the business.

Key position responsibilities include but are not limited to:

• Ensuring completion of all open and close tasks
• Coordinating the team (assigning daily planner tasks, break schedules, & shift duties) and setting expectations on shift
• Handling guest complaints professionally & empathetically
• Communicating effectively with EIC staff across all departments
• Training new staff, providing feedback & direction
• Maintaining the cleanliness of the shop & correct functionality of equipment
• Extra tasks assigned to support your managers

Compensation and Benefits:

• The starting wage for this position is $18.40 + tips and competitive compensation is offered based on qualifications and experience.
• Paid sick days and paid breaks
• Access to online mental health support through Inkblot Therapy
• Sweet discount on ice cream and merchandise
• Free ice cream on shift

To apply:

Click the “apply now” button below to send your resume and cover letter.

Earnest Ice Cream is committed to creating and fostering an inclusive workplace, which reflects and celebrates the diversity of our communities, and where every employee feels valued and heard. We recognize the economic and social barriers faced by people from equity denied populations, including but not limited to BIPOC, LGBTQ2S+ people, immigrants & refugees, and people with disabilities, and we actively work to create an environment that is free of discrimination, one which centres equity and justice.

We encourage applications from people of any of these identities and lived experiences. If you require any accommodations at any stage of the recruitment process, please indicate this in your cover letter.

We thank all candidates for their interest, however only those candidates being considered for an interview will be contacted.