SHIFT LEADER/SERVER

Bow & Stern; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a family-owned restaurant specializing in seafood, located in Brentwood Burnaby. As a Shift Leader/Server, you will play a crucial role in daily operations, ensuring excellent service while managing staff and addressing guest needs. With a commitment to quality and innovation, this position offers a unique opportunity to grow within a welcoming environment. If you have a passion for service and leadership, we invite you to apply and be part of our exciting journey as we expand our brand.

Qualifications

• Minimum 2 years experience in a similar position.
• Strong leadership and conflict resolution skills.
• Understanding of Food Safe and WorkSafe requirements.

Responsibilities

• Manage day-to-day operations and staff.
• Ensure high-quality service and positive customer experience.
• Assist in management duties and handle guest issues.

Skills

Leadership Skills

Interpersonal Skills

Conflict Resolution

Customer Service

Operational Controls

Job description

Bow & Stern is a local family-owned restaurant that has been serving Abbotsford since 2014 and Chilliwack since 2020. We specialize in seafood, offering a variety of fresh oysters and other delicious dishes. Our dedicated chefs are constantly innovating and perfecting our menu to provide exciting new options and excellent quality. We are excited to continue expanding our brand and look forward to opening our newest location in Brentwood Burnaby in summer of 2024.

We are currently looking for an experienced SHIFT LEADER/SERVER to join our dynamic team at Bow & Stern located at The Amazing Brentwood in Burnaby.

As a Shift Leader, you will be play a key role in the day-to-day operations of the restaurant, including managing staff, ensuring high-quality of service, and maintaining a positive customer experience. Reporting directly to the General Manager, as a Shift Leader, you will also assist in Management duties such as: Opening & Closing of the restaurant, Completing daily reports, handling any guest issues or complaints & any administrative tasks set out by the General Manager.

As a Shift Leader/ Server, your shifts will vary between serving only shifts and Shifts where you will have a section as well as being the Manager on Duty. You will receive your server tips plus support tips for any scheduled shifts you are the MOD.

Qualifications:
- Minimum 2 years experience in a similar position
- Passion for service, demonstrating a “guest first” approach always
- Strong leadership, interpersonal and conflict resolution skills with the capacity to develop and motivate staff to achieve challenging goals
- Strong understanding of restaurant operational controls and financials
- A thorough understanding of Food Safe and WorkSafe requirements
- Experience with monitoring and controlling inventory
- Must be available to work days, evenings, nights, weekends and holidays
- Commitment to continuous learning and improvement

Hourly wage $21-25

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