Shift Leader

The Security Centre Limited; Vancouver; On-site; CAD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a Shift Lead to oversee their overnight response and field service teams in Vancouver. This full-time, permanent position requires a strong leader with exceptional customer service skills, ready to manage teams and ensure smooth operations during critical situations. The ideal candidate will have a valid BC Class 5 driver's license and experience in hospitality or emergency response. With competitive compensation, extended health benefits, and opportunities for career growth, this role is perfect for someone looking to make a significant impact in a dynamic environment.

Benefits

Company Vehicle

Extended Health Benefits

Paid Training

Uniforms

Qualifications

• Proven leadership experience in managing teams.
• Strong communication skills and customer service focus.

Responsibilities

• Coordinate field teams responding to alarms and emergencies.
• Ensure high standards of service delivery during critical situations.

Skills

Leadership

Customer Service

Communication

Education

BC Class 5 Driver's License

Eligibility for BC Security License

Job description

We're looking for an experienced leader to manage our overnight response and field service teams serving Vancouver's westside. As Shift Lead, you'll coordinate our field teams responding to alarms, client requests, and emergencies across thousands of properties west of Oak Street. This isn't an entry-level position - we need someone who can make quick decisions, manage service delivery, and maintain our high standards throughout the night.

The ideal candidate brings leadership experience and exceptional customer service skills to the role. You'll be operating company vehicles, working closely with our Operations and Technical teams, and ensuring smooth service delivery during critical situations. While security industry experience is welcome, we're more interested in your ability to lead teams and handle challenging situations with professionalism.

To qualify, you'll need a valid BC Class 5 driver's license, strong communication skills, and eligibility for a BC security license (including a clean criminal record and authorization to work in Canada). Experience in hospitality or emergency response is an asset, as is familiarity with Vancouver's westside neighbourhoods.

This position leads a team providing a wide range of high touch, personalized customer service. We are not a typical security company and are not looking for typical security people. We're looking for an experienced leader to join our team and help us continue to provide the highest level of security and concierge services in Vancouver.

We offer competitive compensation, extended health benefits, and opportunities for career growth. This is a full-time, permanent position that includes a company vehicle for shifts, uniforms, and paid training.

If this sounds like a great fit, please send a cover letter telling us about yourself and outlining your background and qualifications. Specifically, we'd love to hear about your leadership experience. Applications without a cover letter will not be considered.

We look forward to hearing from you.