FOH F&B - Dinner/Default - Host

Canadian-Niagara-Hotels-Group; Niagara Falls; On-site; CAD 26,000 - 38,000; Full time

Benefits offered by this job

Health & dental coverage

Career growth and development

Hotel and dining discounts

Ontario Attractions Reciprocal Program

Parking

Transit access near location

Job summary

The Canadian Niagara Hotels Group of Companies is seeking a Host/Hostess for Lucky's Restaurant & Bar. You will warmly welcome guests, escort them to their tables, and manage the seating flow to ensure a smooth dining experience.

Ideal candidates demonstrate strong conversational skills, a positive, outgoing personality, and prior dining room experience. You will work with a team to deliver exceptional service and maintain high grooming standards.

Qualifications

• Experience coordinating bookings, confirmations and table allocations.
• Strong conversational abilities and teamwork orientation.
• Professional grooming and attentive guest service mindset.

Responsibilities

• Warmly welcome guests and escort to assigned dining area.
• Manage seating chart and flow of guests in dining area.
• Provide accurate wait times to guests when needed.
• Answer calls and take reservations for the restaurant.
• Ensure menus are current, clean, and signage accurate.
• Share menu knowledge to assist guests and accommodate requests.
• Maintain proper place settings and stock tableware.

Skills

Booking coordination

Conversation skills

Teamwork

Positive attitude

Professional grooming

Dining room experience

Attention to detail

Multitasking

Availability holidays weekends

Job description

COMPANY DESCRIPTION:

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.

Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, indoor waterpark, and super entertaining arcade makes our property locations unparalleled.

We are currently looking for aHost/Hostess to join our team at Lucky's Restaurant & Bar. Join us and grow through learning and development opportunities to explore a career in the hospitality business. No matter your path, we will make sure you feel right at home.

What you’ll be doing:

• Warmly welcome guests and escort guests promptly to their assigned dining area.


• Manage the seating chart and flow of the guests in the dining area.


• Provide accurate wait times to incoming guests if required.


• Answer incoming calls to the restaurant and take reservations.


• Check menus to ensure they are current, clean, plentiful, and accuracy of event signage.


• Share your menu knowledge to assist guests with questions and special requests.


• Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting.


• Clean tables, complete closing duties and re-stock tableware and other supplies.


• Thank every guest as they are leaving.


• Attend daily stand‑up meetings at start of shift.


• Work safely and in compliance with all health, safety, and sanitation standards.


• Perform any and all other tasks, which are assigned by management.

What we’re looking for:

• Previous experience coordinating booking, confirmation, and table allocations.


• Great conversational skills and teamwork-oriented individual.


• Positive and outgoing personality.


• Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/ items/products.


• Previous equivalent experience in a dining room environment.


• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.


• Ability to quickly respond to changing work volume; high-energy level/speed.


• Ability to work independently with minimal supervision.


• Must be available holidays and weekends.

Why Work For Canadian Niagara Hotels?

No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.

Benefits We Offer Our Associates:

• Comprehensive Health & Medical Coverage:Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.


• Career Growth & Development:Opportunities for professional growth and development through cross training in various roles across multiple business properties.


• Associate Hotel and Dining Discounts:Enjoy Friends & Family hotel rooms and dining discounts at world renowned hotels, available only at properties operating under a brand name.


• Ontario Attractions Reciprocal Program:Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.


• Convenient Parking -Complimentary or reduced-rate parking, based on the specific location.


• Easily Accessible By Public Transit:Several Niagara Region Transit stops within a short walking distance.

This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!

https://canadianniagarahotelscareers.ca/

#TEAMCNH

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We confirm that AI may be used in screening or assessing applicants at the application stage for more detailed consideration, and this position is an existing vacancy

We thank all applicants for their interest, however, only those selected for an interview will be contacted

We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.