Lounge Server

Arc-the-Hote; Ottawa; On-site; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Discounts

Career growth opportunities

Educational Assistance program

Service Award program

Job summary

Arc-the-Hote in Ottawa is seeking an energetic Restaurant Lounge Server to deliver exceptional food and beverage experiences, creating a welcoming atmosphere for every guest.

The ideal candidate thrives in a fast-paced environment with strong communication and professional guest service, in line with brand standards. Availability must include weekdays, weekends, evenings, and holidays.

Qualifications

• High school diploma or equivalent experience preferred.
• Excellent guest service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Welcome guests and provide attentive, professional, and personalized service throughout their visit.
• Present menus, explain items and daily specials, and answer guest questions confidently.
• Make recommendations using upselling techniques and suggestive selling.
• Ensure orders are entered into POS accurately and served efficiently.
• Process guest payments including cash, debit, credit and vouchers.

Skills

Guest service

Communication

Multitasking

Professional appearance

English proficiency

POS systems

Education

High school diploma or equivalent

Tools

POS systems

Job description

We are seeking an energetic, friendly, and service-oriented Restaurant Lounge Server to join our team. This role is responsible for delivering exceptional food and beverage experiences while creating a welcoming and memorable atmosphere for every guest.

The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and is committed to providing attentive, professional, and genuine guest service in accordance with brand standards.

Availability must include weekdays, weekends, evenings, and holidays.

Key Responsibilities

Guest Experience & Service

• Welcome guests warmly and provide attentive, professional, and personalized service throughout their visit.
• Present menus, explain menu items and daily specials, and confidently answer guest questions.
• Make food and beverage recommendations while using suggestive selling and upselling techniques.
• Anticipate guest needs and create meaningful dining experiences through genuine hospitality and engagement.
• Address guest concerns or complaints promptly and professionally, escalating issues to management when necessary.

Food & Beverage Service

• Accurately take and enter food and beverage orders into the POS system using proper procedures and table numbers.
• Prepare and serve alcoholic and non-alcoholic beverages responsibly and in accordance with provincial regulations.
• Ensure all food and beverage items are served efficiently, accurately, and meet quality and presentation standards.
• Serve and clear tables in an organized and timely manner.
• Process guest payments including cash, debit, credit card, vouchers, and gift certificates.

Operational Responsibilities

• Arrive prepared for scheduled shifts in full uniform and ready to work.
• Maintain proper setup and cleanliness of assigned stations and service areas.
• Ensure all opening, ongoing, and closing duties are completed efficiently.
• Restock and prepare all required mise en place items for service.
• Reset tables promptly and maintain a clean, organized, and safe dining environment.
• Follow all established service standards, policies, health and safety procedures, and responsible alcohol service guidelines.
• Collaborate effectively with team members and management to ensure smooth restaurant operations.
• Perform additional duties as assigned by management.

Qualifications & Skills

• High school diploma or equivalent experience preferred.
• Previous restaurant, lounge, bar, or hospitality experience considered an asset.
• Strong communication and interpersonal skills with a guest-focused approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and positive attitude.
• Must be able to speak, read, write, and understand English.
• Knowledge of POS systems is an asset.

What We’re Looking For

• Passion for hospitality and creating memorable guest experiences
• Strong teamwork and collaboration skills
• Reliability, flexibility, and professionalism
• Ability to remain calm and organized under pressure
• A warm personality and genuine enthusiasm for guest service

Employee Engagement program, Westmont Hospitality Group Canada Employee Discount program, Opportunity for career growth, Employee exclusive offer program, Service Award program, Employee Family Assistance program, Educational Assistance program and more

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.