FLOOR HOUSEKEEPER

COMO The Treasury; London; On-site; CAD 43,000 - 54,000; Full time

Job summary

COMO Metropolitan London invites applications for a Floor Housekeeper in the Housekeeping department. The role reports to Executive Housekeeper and assists with daily operations to maintain COMO standards.

You will supervise the team, allocate tasks to Room Attendants and Porters, and ensure rooms and corridors meet high cleanliness and presentation standards. Excellent communication, leadership, and the ability to work in a fast-paced luxury hotel are essential; multilingual abilities are

Qualifications

• Previous experience in Housekeeping.
• Self-motivated with a proactive approach.
• Good social and communication skills.
• Able to work both in a team and independently.
• Ability to manage junior team members.

Responsibilities

• Supervise the Housekeeping department and ensure directions are followed.
• Provide the highest standard of service aligned with COMO values.
• Allocate daily assignments to Room Attendants and Porters.
• Maintain linen inventory, guest supplies, cleaning supplies, and lost and found.
• Coordinate pass keys, spectral link phones, and room checks.
• Ensure rooms are cleaned to standard and corridors are clear.
• Communicate clearly with team and supervisors.
• Liaise with departments on guest requirements.

Skills

Housekeeping experience

Proactive attitude

Communication skills

Teamwork capable

People management

Job description

Floor Housekeeper

Property: COMO Metropolitan London

Position: Floor Housekeeper

Base Location: London

Department: Housekeeping

Reporting to: Executive Housekeeper / Assistant Executive Housekeeper / HSK Coordinator

Tasks/Responsibilities

• Supervise the Housekeeping department, ensuring that directions are properly executed
• Perform the highest standard of service in compliance with the COMO values, emphasizing the needs for consistency throughout
• Seek responsibility, show courage in taking decisions and take responsibility for your actions and the actions of those reporting to you
• Regularly check your assigned team members are adhering to the Hotel’s standard
• Periodically review processes on possible improvements to reach the standards
• Prepare daily work sheets and allocate work assignments to Room Attendants and Porters to ensure maximum coverage
• Responsible for office administration tasks such as maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, handover, etc.
• Control of the issue, collection and returning of pass keys/spectral link phones for all Housekeeping team members
• Check all team members in and out when reporting for duty
• Check all rooms have been cleaned to standard whilst you are on duty
• Ensure corridors and back stairs are clear at all times, and that soft furnishings, carpets and room decor is maintained to COMO standard
• Oversee the implementation of regular as well as deep cleaning
• Collect guests’ laundry, pressing or dry cleaning when required, and keep accurate records of all guest laundry and dry cleaning that goes out for cleaning
• Being able to maintain effective communication with team members and supervisors. Give clear concise instructions at all times
• Brief each Room Attendant daily on his/her task taking special care to instruct on the special requirements
• Ensure all maintenance tasks are reported via Triton to the maintenance department and a check done to ensure items are repaired. If not, report to Executive Housekeeper or the housekeeper on duty
• Liaise with all departments on the special requirements of the guests
• Ensure maids cupboards are well stocked and kept clean and tidy
• Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Duty manage
• Respect privacy and confidentiality of all our guests at all times; do not divulge any guest related information to third parties

Job Requirements

• Previous experience in Housekeeping
• Proactive in approach with self-driven attitude
• Good social and communication skills
• Ability to work within a team, as well as alone
• Ability to manage junior team members

Desirable Attributes

• Ability to communicate in multiple languages
• Previous experience as a Floor Supervisor, within a five stars Hotel

Thank you

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