Housekeeping - Housekeeping Supervisor, Sutton

Sutton Place; Canada; On-site; CAD 46,000 - 60,000; Full time

Job summary

Sutton Place in Canada is seeking a Housekeeping Supervisor to lead the housekeeping/guest services team in a busy property. You will ensure exceptional cleanliness, supervise daily operations, and uphold PureClean standards.

The role requires at least two years in a supervisory position, strong guest service and interpersonal skills, and familiarity with PMS systems like OPERA. You will collaborate with Front Office and Maintenance while coaching staff and ensuring safety policies.

Qualifications

• Minimum of two years in a Housekeeping/Guest Service lead or Supervisory role in a similar property.
• Strong knowledge of housekeeping room attendant, house person and laundry roles.
• Exceptional interpersonal and guest service skills.
• Initiative to identify opportunities for improvement and resolve them in a timely manner.
• Ability to work in a time-sensitive daily environment with empowerment.
• WHMIS Certification and First Aid are an asset.
• Proficiency with MS Office, Excel and OPERA or similar Property Management System.
• Must be legally able to work in Canada.

Responsibilities

• Ensure exceptional cleanliness and orderliness of guest rooms, suites, public areas, back-of-house areas.
• Ensure all areas of the PureClean program are executed.
• Responsibilities include assisting in cleaning of guest rooms and public areas as required.
• Daily room inspections and ongoing support of team members.
• Maintain supply and equipment inventories and ensuring the team has the right tools to do the job
• Reports to the Housekeeping Manager, and collaborates daily with Front Office and Maintenance.
• Ensure Health, Wellness & Safety standards are met and proper use of chemicals.
• Provide daily ongoing support and training as required.
• Support fair and effective scheduling and ongoing coaching of team members

Skills

Attention to detail

Interpersonal skills

Guest service

Leadership

Time management

Health and safety

MS Office

Excel

OPERA PMS

Tools

MS Office

Excel

OPERA PMS

Job description

Job Description

Posted Friday, August 14, 2026 at 7:00 AM

The key to providing this exceptional service level is our team and we are currently considering candidates for the following Supervisory position:

Housekeeping Supervisor

Key Responsibilities

The successful candidates will have experience as Housekeeping/Guest Services Supervisor in a similar property environment. Responsibilities include (but not limited to):

• Ensuring exceptional cleanliness and orderliness of the guest rooms and suites, public areas, back-of-house areas, as well as supporting of the laundry department
• Ensure all areas of the PureClean program are executed
• These are working Supervisor positions and will require assistance in cleaning of guest rooms and public areas as required.
• Daily room inspections and ongoing support of team members.
• Maintaining supply and equipment inventories and ensuring the team has the right tools to do the job
• Reports to the Housekeeping Manager, and collaborates daily with all other departments, in particular the Front Office Team and Maintenance.
• Ensuring that Health, Wellness & Safety standards are met and exceeded, including knowledge of and proper use of cleaning and other chemicals, proper lifting procedures, etc.
• Providing daily ongoing support and training as required.
• Supporting fair and effective scheduling and ongoing coaching of the team members

Qualifications:

This is an excellent opportunity for a detail oriented, energetic, self-motivated, team-oriented individual, with a minimum of two (2) years in a Housekeeping/Guest Service lead or Supervisory role in a similar property environment.

• Strong knowledge of housekeeping room attendant, house person and laundry roles
• An exceptional eye for detail, with a commitment to service excellence
• Exceptional interpersonal and guest service skills for both our internal and external clients
• The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
• Ability to work in a time sensitive daily environment with proven empowerment philosophy
• Must be health and safety focused with the ability to pull, bend, stretch reach and lift as a part of daily requirements
• WHMIS Certification and First Aid a definite asset
• Working knowledge of MS Office, Excel, OPERA or similar Property Management System.
• Must be legally able to work in Canada

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.