Flight Dispatcher

Porter Airlines Inc.; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a skilled Dispatcher to ensure safe and efficient operational control of flights. This role involves pre-departure planning, flight watch, and collaboration with pilots to manage flight operations effectively. The ideal candidate will have a strong background in airline operations, excellent communication skills, and a commitment to safety. Join a team that prides itself on providing exceptional service and operational excellence in a dynamic environment, where your contributions will directly impact the travel experience of countless passengers.

Qualifications

• 2+ years in airline operations center with a focus on safety and efficiency.
• Radiotelephone Operator's Restricted Certificate required.

Responsibilities

• Ensure safe operational control and flight planning in compliance with regulations.
• Monitor and communicate operational conditions affecting flights.

Skills

Operational Control

Flight Planning

Safety Management

Communication Skills

Customer Service

Education

Aviation College or University Degree

Tools

Flight Tracking Systems

Operational Flight Plan (OFP)

Job description

Job Summary

A dispatcher, qualified as per CAR section 705.110, is assigned the responsibility of exercising safe and efficient operational control over Porter Airlines Inc. flights in conjunction with the pilot-in-command.

Duties & Responsibilities

A Dispatcher, qualified as per CARs section 705.110, is assigned the responsibility of exercising safe and efficient operational control over Porter Airlines flights in conjunction with the Pilot-In-Command, during Type A operations.

• Responsible for operational Pre-departure Planning and Flight Watch within a prescribed geographic area or assigned flights in accordance with the following:

  • Canadian and foreign government rules and regulations

  • Company flight operations manuals

  • Corporate policies and procedures

• Timely formulation, amendment and execution of the Operational Flight Plan (OFP) in keeping with safety, regulatory, customer service and corporate fiscal requirements.

• Authorizing the release of an aircraft to operate in accordance with the terms and conditions established by the OFP

• Analyzing operational conditions and identifying any opportunities that may benefit or restrict operational capabilities, inclusive of, but not limited to, weather conditions, field conditions, ATC restrictions and aircraft performance

• Exercising operational control on a co-authority basis with the Pilot-In-Command and for the joint responsibility of the safe and efficient planning and monitoring of a flight

• Performing operational Flight Watch and determining when changes to the OFP are required or when meteorological conditions may affect the safety or efficiency of flights within a prescribed area or on assigned routes, and communicating those changes to the operating flight crew as required in a timely manner

• Formulating and implementing the revised OFP when conditions warrant, and communicating revised information to the Pilot-In-Command in a timely manner

• When requested or operationally required provide the Pilot-In-Command with a thorough and professional flight crew briefing, covering all significant information which may impact the operation of the flight

• Obtaining up-to-date flight progress information of assigned flights (Flight Watch) and to ensure that the flight tracking system is both current and accurate

• Communicating to ATC all OFP requirements

• Initiating Emergency Response procedures

• Resolving with Maintenance Operations Control (MOC) and the Pilot-In-Command, as required, any conflicts which may be caused by any aircraft dispatch deviation which may limit or impact its operational capabilities, and to communicate those operational limitations and their impact to the Duty Officer and respective operating branches as required

• Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy

• Conducting On The Job Training for the position of Flight Dispatcher under the direction of the Chief Dispatcher, as assigned

Behavioural Competencies

• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

• Teamwork: Working collaboratively with others to achieve organizational goals.

• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

• Minimum of 2 years’ experience in an airline operations centre
• Radiotelephone Operator's Restricted Certificate
• Successful completion of Transport Canada FDMET and FDOPS exams within last 2 years
• At least 21 years of age per CARs Standard 725.124(21)(r)
• Working knowledge of CARs 705 or previous Type A (or equivalent) Flight Dispatch experience
• Aviation College or University Degree is an asset

Location

Toronto (Billy Bishop Toronto City Airport - YTZ) #LI-Onsite

Company Description

Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.