Flight Coordinator

AvPosts; Richmond; On-site; CAD 52,000 - 72,000; Full time

Job summary

Anderson Air, a premier on-site aviation services provider in the Metro Vancouver area, is seeking a full-time Flight Coordinator to plan client trips and deliver exceptional service. The role focuses on preparing quotes, itineraries, and coordinating all flight logistics while maintaining safety standards.

The ideal candidate has 3+ years in customer service, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 3+ years of customer service experience.
• Aviation experience is an asset.
• On-site role with shift flexibility (evenings, weekends, holidays).
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Handle client correspondence to meet customer service expectations and coordinate flights using company tools.
• Generate quotes by researching routing and costs for flights.
• Coordinate passenger logistics including ground transport and catering for a seamless flight.
• Coordinate flight ground handling, including departures, arrivals, fuel, hangar space, permits, and documentation.
• Ensure flights are authorized and released per policy and regulatory requirements.
• Identify delays and take corrective action, communicating with clients and team as needed.

Skills

Attention to detail

Customer service

Communication

Multitasking

Team collaboration

Flexibility

Problem solving

Tools

Microsoft Office Suite

Flight operations software

CRM software

Job description

Who We Are

Anderson Air is a premier full-service aircraft management company, providing executive charter services for our owners. We are committed to delivering exceptional service, uncompromising safety standards, and unforgettable experiences to our valued customers. We pride ourselves on having earned the quality experience and excellent safety record that gives our clients tremendous confidence and security in choosing us. Our acute attention to detail, combined with our preeminent level of commitment to providing the highest level of service, is what sets us apart. We promote a culture of safety, teamwork, communication, respect, and accountability and are committed to transparency and empowerment so that our people can do their best work while providing exceptional service to our clients. This is a fantastic opportunity to join a growing organization with a history of strong leadership and bring your creativity and drive to build our team. Come be a part of our success story!

The Role

Anderson Air is looking for a full-time on-site Flight Coordinator to join our dynamic team! The primary duty of the Flight Coordinator is to provide our clients with the highest level of customer service while planning their trips. This includes preparing quotes, putting together trip itineraries for flights, as well as coordinating all the necessary logistics that are associated with a trip. The person in this position is responsible for handling all incoming correspondence from clients and ensuring timely and accurate communication follows. This position reports to the Manager of Flight Coordination.

Your Responsibilities

• Handle all incoming correspondence from clients to successfully fulfill their customer service expectations while coordinating flights, using email, phone, flight operations software and various company manuals/tools.
• Generate quotes as requested by clients by accurately researching routing and costs using company software, while abiding by all necessary company and aviation safety regulations.
• Coordinate all passenger logistics, including ground transportation and catering, to provide a seamless flight experience while following company procedures.
• Coordinate flight ground handling, departures, arrivals, fuel, hangar space, landing permits, customs confirmations, and documentation to facilitate a safe and seamless flight experience for passengers and crew.
• Ensure that all flights are authorized and released according to their regulation-type as per Anderson Air policy and regulatory requirements.
• Identify, anticipate, and take corrective action to minimize actual/potential delays of flights due to scheduling, crew legality and maintenance issues, using company manuals and software, while abiding by all Transport Canada and company safety regulations as required.
• Advise and communicate effectively with clients and company personnel of potential/actual delays and conditions affecting flight operations.

Shift Flexibility

Our Flight Coordination team is open 12 hours a day, 7 days a week. To ensure continuous coverage and operational continuity, this role requires shift flexibility which may include evenings, weekends and holidays.

Who You Are

• Exceptional attention to detail.
• Strong organizational skills – multitasking, priority management and proactivity.
• Exceptional verbal and written communication skills with proficiency using Microsoft Office Suite.
• Proactively understands the customer/client and anticipates their needs.
• Excellent interpersonal skills, the ability to collaborate effectively in a team.
• Flexibility to handle rapidly changing situations and frequent interruptions.
• The ability to work under pressure and manage stress in a fast-paced environment.
• The ability to project the highest standards of ethics and professional conduct as a representative of the Company both internally and externally.
• 3+ years of customer service experience; able to communicate with people sensitively, tactfully, diplomatically and professionally at all times.
• Experience working in a team environment.
• Aviation experience is an asset.

Join our full-service aircraft management company and become part of our dedicated team, committed to delivering safe and reliable flying with a warm and welcoming approach.

We welcome all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make our company succeed.

We thank all applicants for their interest, but only those selected for an interview will be contacted.