Flight Coordinator

Skyservice Business Aviation; Calgary; Híbrido; CAD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Employee assistance program

Group retirement savings plan with one

Paid time off

Employee Referral Program

Service Awards

Descripción de la vacante

Skyservice Business Aviation in Calgary seeks a Flight Coordinator to support flight crews and account managers across our fleet. You will handle pre-flight planning, routing, ground services, and regulatory compliance with CARs, FAA, and EASA as applicable.

You will monitor weather and airspace, manage customs, permits, and post-flight duties while delivering exceptional client experiences. The role emphasizes accuracy, teamwork, and proactive problem solving in a dynamic environment.

Formación

• Bachelor's degree or diploma in aviation management or business admin.
• Exceptional customer service and communication skills.
• Knowledge of CARs/FAA/EASA is a plus.
• Proficiency with Word, Excel, and Outlook.
• Ability to work under pressure in a dynamic environment.
• Bilingual English and French is an asset.

Responsabilidades

• Support flight crew and account managers from pre-flight to post-flight duties.
• Plan flight routes, arrange ground services, ensure regulatory compliance.
• Manage customs scheduling and notify authorities of flights.
• Obtain landing and overflight permits for international flights.
• Coordinate schedule changes and aircraft replacements as needed.
• Monitor weather, airspace, and ATC restrictions.
• Conduct risk analyses for high-risk destinations.
• Assist charter sales with trip quoting and route planning.
• Verify MEL status and track flight progress.
• Perform post-trip data review and update client profiles.

Conocimientos

Bachelor's Degree

Customer Service

Communication Skills

Business Aviation Experience

CARs/FAA/EASA Knowledge

Word Excel Outlook

Initiative/Decision Making

Bilingual English-French

Adaptability

Team Player

Educación

Bachelor's or College Diploma in Aviation/Business Admin

Descripción del empleo

Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Overview of role:

As a Flight Coordinator, you'll play a pivotal role within our team, collaborating closely with the flight crew and account managers to meticulously plan and execute trips across our entire fleet. From the initial request to route planning, arranging ground services, and ensuring compliance with regulatory bodies such as airports, air traffic control, customs, and airspace restrictions and permits, you'll be instrumental in optimizing efficiencies, enhancing flight safety, and delivering exceptional client experiences.

SUMMARY OF RESPONSIBILITIES:

• Provide comprehensive support to Flight Crew and Client Account Managers throughout the entire flight management process, from pre-flight arrangements to in-flight support and post-flight duties.
• Ensure accurate completion of flight routing and itineraries for clients, maintaining compliance with flight crew duty time and rest regulations, as outlined in Standard Operating Procedures (SOPs) and Canadian Aviation Regulations (CARs).
• Manage customs scheduling and notifications, pre-alerting customs and immigration agencies of confirmed flight assignments.
• Obtain necessary foreign government landing, overflight permits, and handling for international flights, verifying operational requirements.
• Assist in implementing operational changes to flight schedules, including revising arrangements and securing suitable replacement aircraft, in coordination with Flight Crew, Maintenance, and Client Account Managers.
• Monitor airport conditions, weather, airspace, and air traffic control restrictions, providing pertinent information to Flight Crew and Client Account Managers.
• Conduct risk analyses for new or "high-risk" destinations in collaboration with management and Flight Crew.
• Support charter sales by assisting in trip quoting and route planning, identifying efficient and safe routes.
• Validate aircraft and crew positions and confirm Minimum Equipment List (MEL) status.
• Monitor flight progress and deliver operational information as required.
• Perform post-trip duties, including reviewing and updating flight log data, conducting post-flight retrospectives, and assisting Account Managers with client profile amendments.

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor's Degree or College Diploma in aviation management, business administration, or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Previous experience in business aviation is advantageous.
• Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to take initiative, make decisions, and thrive in a dynamic, high-pressure environment with tight deadlines.
• Bilingualism in French and English is an asset.
• Highly adaptable to change and working under pressure.
• Team player with exceptional organizational and multi-tasking skills.

Benefits:

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties.