Flight Coordinator

Skyservice Business Aviation; Mississauga; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Hybrid working arrangements

Group health benefits coverage for you

Employee assistance program

Group retirement savings plan with 회사매

Job summary

Skyservice Business Aviation is seeking a Flight Coordinator to join our Canada-based team in Mississauga. The role collaborates with flight crews and account managers to plan and execute trips across the fleet, from initial request to post-flight follow-up.

You will ensure regulatory compliance, ground services coordination, and efficient trip execution. The position emphasizes customer service excellence, attention to safety, and proactive problem solving in a dynamic, high-pressure

Qualifications

• Bachelor's Degree or College Diploma in aviation management or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Knowledge of CARs/FAA/EASA is an asset.

Responsibilities

• Provide comprehensive support to Flight Crew and Client Account Managers throughout the flight management process.
• Ensure accurate flight routing and itineraries while complying with duty time and rest regulations.
• Manage customs scheduling and notifications for international flights.
• Obtain necessary landing, overflight permits, and handling for international flights.
• Assist in implementing operational changes to flight schedules and securing replacement aircraft as needed.
• Monitor airport conditions, weather, and airspace restrictions to inform Flight Crew and Account Managers.
• Conduct risk analyses for new destinations with management and Flight Crew.
• Support charter sales by assisting in trip quoting and route planning.
• Validate aircraft and crew positions and MEL status.
• Monitor flight progress and deliver operational information as required.
• Perform post-trip duties including reviewing flight logs and client profile amendments.

Skills

Customer service

Communication

Organizational skills

Decision making

Team player

Education

Bachelor's Degree or College Diploma in aviation management

Tools

Microsoft Word

Excel

Outlook

Job description

Skyservice Business Aviation

Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: https://www.skyservice.com/

Overview of role:

As a Flight Coordinator, you'll play a pivotal role within our team, collaborating closely with the flight crew and account managers to meticulously plan and execute trips across our entire fleet. From the initial request to route planning, arranging ground services, and ensuring compliance with regulatory bodies such as airports, air traffic control, customs, and airspace restrictions and permits, you'll be instrumental in optimizing efficiencies, enhancing flight safety, and delivering exceptional client experiences.

SUMMARY OF RESPONSIBILITIES:

• Provide comprehensive support to Flight Crew and Client Account Managers throughout the entire flight management process, from pre-flight arrangements to in-flight support and post-flight duties.
• Ensure accurate completion of flight routing and itineraries for clients, maintaining compliance with flight crew duty time and rest regulations, as outlined in Standard Operating Procedures (SOPs) and Canadian Aviation Regulations (CARs).
• Manage customs scheduling and notifications, pre-alerting customs and immigration agencies of confirmed flight assignments.
• Obtain necessary foreign government landing, overflight permits, and handling for international flights, verifying operational requirements.
• Assist in implementing operational changes to flight schedules, including revising arrangements and securing suitable replacement aircraft, in coordination with Flight Crew, Maintenance, and Client Account Managers.
• Monitor airport conditions, weather, airspace, and air traffic control restrictions, providing pertinent information to Flight Crew and Client Account Managers.
• Conduct risk analyses for new or "high-risk" destinations in collaboration with management and Flight Crew.
• Support charter sales by assisting in trip quoting and route planning, identifying efficient and safe routes.
• Validate aircraft and crew positions and confirm Minimum Equipment List (MEL) status.
• Monitor flight progress and deliver operational information as required.
• Perform post-trip duties, including reviewing and updating flight log data, conducting post-flight retrospectives, and assisting Account Managers with client profile amendments.

QUALIFICATIONS AND SKILLS REQUIRED:

• Bachelor's Degree or College Diploma in aviation management, business administration, or equivalent experience.
• Exceptional customer service and communication skills are essential.
• Previous experience in business aviation is advantageous.
• Knowledge and experience with Canadian Aviation Regulations (CARs), the Federal Aviation Administration (FAA), and the European Union Aviation Safety Agency (EASA) is an asset.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to take initiative, make decisions, and thrive in a dynamic, high-pressure environment with tight deadlines.
• Bilingualism in French and English is an asset.
• Highly adaptable to change and working under pressure.
• Team player with exceptional organizational and multi-tasking skills.

Benefits:

• Hybrid working arrangements
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plans
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties.