Fleet Services Specialist

Socket.dev; Surrey; On-site; CAD 55,000 - 85,000; Full time

Job summary

Day & Ross is seeking a Fleet Services Specialist in Surrey, BC to oversee brokers and drivers, ensuring adherence to broker agreements and SOPs while optimizing profitability per unit.

You will coordinate issue resolution, scheduling, onboarding, and equipment setup, and work closely with Safety, Compliance, Recruiting, and Operations.

Strong communication, multitasking, and problem solving are essential to deliver a positive customer experience and maintain regulatory standards.

Qualifications

• Completion of secondary education preferred.
• Post-secondary training in logistics or business is an asset.
• Experience in transportation, operations, or customer service is preferred.
• Ability to learn new software programs quickly.
• Strong communication, multitasking, and problem-solving skills.
• Fluent in English; other languages considered an asset.

Responsibilities

• Oversee brokers and their trucks to ensure adherence to broker agreements and SOPs.
• Resolve issues with brokers, maintaining engagement and satisfaction.
• Address driver and broker concerns, focusing on profitability per unit.
• Manage revenue per truck to meet productivity targets.
• Investigate late deliveries and non-compliance with SOPs.
• Coordinate time off for brokers and drivers in the system.
• Support recruiting with job requests, interviews, and onboarding.
• Ensure new units and drivers are setup with required equipment and documents.
• Conduct orientation for new drivers and brokers.
• Collaborate with safety on driver training and safety concerns.
• Proactively manage At Risk drivers and brokers to correct issues.
• Post and assign new schedules per policy.
• Assist with random drug testing and compliance.
• Liaise with Safety, Compliance, Recruiting, and Operations as needed.

Skills

Communication

Multitasking

Customer service

Relationship building

Problem solving

Team player

English fluency

Education

Secondary education

Tools

MS Outlook

Excel

Word

Truckmate

Job description

You belong at Day & Ross.

Fleet Services Specialist
Full-time
Surrey, BC

Responsible for overseeing and managing the performance of Brokers and their trucks on a daily and a long-term basis, including engagement, retention and Broker relations.

How You’ll Help

• Ensure company, brokers, and drivers adhere to broker agreements, SOPs, safety requirements including driver speed, HOS violations, and work with Compliance to monitor MVI, and MMR.
• Work with the company and brokers to resolve issues, holding all parties accountable to their responsibilities while maintaining broker engagement and satisfaction
• Address brokers’ and drivers’ concerns; focused on maximum profitability for their units
• Manage revenue on each truck to ensure productivity targets and company standards are met including hired contract obligations.
• Investigate and address repeat late deliveries, load refusals, and non-compliance with SOPs
• Manage Brokers and driver time off, updating time away and time ready in the system
• Supporting recruiting department on new hires, with job requests, interviews as well as onboarding.
• Ensuring new units/drivers are setup with expected equipment (satellite and camera), documents in hand, apps, drivers and decals started and up to D&R standards.
• Conducting Orientation for new drivers/brokers as required
• Working closely with the safety team on driver training and safety related concerns as identified
• Proactively managing At Risk drivers and Broker to correct issues before they leave.
• Posting and awarding new schedules for given areas following the scheduled assignment policy.
• Manage / support compliance with random drug tests monthly
• Work with brokers on statement issues, missed payments and related concerns.
• Work with drivers in regards to payment concerns or disputes.
• Liaison between driver and/or broker with Safety, Compliance, Recruiting and operations departments as needed
• Other related duties as may be required.

Your Skills & Experience:

• Completion of secondary education preferred
• Post-secondary training in logistics or business, an asset
• A suitable combination of education and experience may be considered
• Previous transportation, operations or customer service experience is preferred
• Proficient in MS Outlook, Excel & Word; experience with Truckmate, an asset; ability to learn new programs
• Strong communication skills including the ability to relay information (verbal and written) between several parties and deliver a positive customer experience
• Ability to multitask and prioritize in a deadline driven environment; appropriate sense of urgency
• Ability to work independently and to collaborate with others to meet customer expectations.
• Troubleshooting and problem solving skills; the ability to evaluate current situation, respond quickly to changing requirements, execute and elevate accordingly
• Strong team and customer service focus; negotiation and conflict resolution skills
• Demonstrated ability to build and maintain relationships
• English, other languages considered an asset

About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.