Dispatcher

McCain Foods; Burnaby; Hybrid; CAD 42,000 - 58,000; Full time

Job summary

Day & Ross, part of McCain Foods Limited, is seeking a Dispatcher to organize daily deliveries and coordinate drivers to ensure on-time service across North America. The role involves dock checks, ETA coordination, and improving operational efficiencies.

The position requires strong communication, computer skills (MS Office, AS400), and the ability to work in a fast-paced, high-volume environment. Day & Ross supports a federally regulated, inclusive workplace and offers opportunities within a

Qualifications

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management).
• Previous Transportation or operational experience is preferred.
• New graduates or current students are welcome.

Responsibilities

• Arrange for daily deliveries, assign pick up requests, and enter orders in the computer
• Set up appointment freight, manifest shipments, coordinate ETAs with Central, check for expedited shipments and enter missed pick-ups
• Answer phones and take pick-up requests
• Perform a dock and yard check to ensure freight is not missed and trucks are on schedule
• Coordinate drivers to come back for second round of deliveries, manifest skeleton and make linehaul orders
• Coordinate local P&D requirements
• Track lumpers hours and review requirements
• Monitor driver performance and report findings to manager
• Identify areas for improvement and efficiencies
• Other related duties as may be required

Skills

Communication skills

Computer skills

Customer relationship skills

Deadline-driven

Collaborative mindset

Urgency under pressure

Interpersonal leadership

Independent work

Problem solving

Flexible schedule

Results oriented

Education

Post-secondary in Supply Chain or Logistics (preferred)

Secondary education

Tools

MS Office

AS400

Web-based systems

Job description

1 week Monday - Wednesday (7am-7am) 12 hours, next week Thursday - Sunday (4 day) 7am - 5pm

The Dispatcher is responsible for dispatching units to pick up and deliver freight, monitor the performance of drivers and ensure customer timelines are adhered to. Part of this job is on efficient utilization, management and performance of our trailer bank Refers, Dry Vans and Long Combination Vehicles allowing the company to efficiently move optimized loads and achieve on-time service to all customers and terminals.

How You’ll Help:

• Arrange for daily deliveries, assign pick up requests, and entre orders in the computer


• Set up appointment freight, manifest shipments, coordinate ETA's with Central, check for expedited shipments and enter missed pick-ups


• Answer phones and take pick-up requests


• Perform a dock and yard check to ensure freight is not missed and trucks are on schedule


• Coordinate drivers to come back for second round of deliveries, manifest skeleton and make linehaul orders


• Coordinate local P&D requirements


• Track lumpers hours and review requirements


• Monitor driver performance and report finding to manager


• Identify areas for improvement and efficiencies


• Other related duties as may be required

Your Skills and Experience:

• Minimum of secondary education, with preference of post-secondary education (Supply Chain or Logistics Management, or a combination of education and experience.


• Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial. New graduates or current students are welcome.
  
  
  
  • Communication skills - advanced
  
  
  • Computer skills – accuracy, MS products, AS400, web based programs
  
  
  • Demonstrated customer relationship skills
  
  
  • Able to work deadlines in high transactional environment
  
  
  • Ability to champion business needs in a collaborative manner to colleagues
  
  
  • Strong sense of urgency and ability to respond to demands in a calm manner.
  
  
  • Exceptional interpersonal and leadership skills to manage demands and resolve issues with drivers, co-workers, etc.
  
  
  • Ability to work independently; a self-starter
  
  
  • Strong problem solving skills with the ability to implement proactive solutions to support operational demands and efficiencies.
  
  
  • Ability to work a flexible work schedule
  
  
  • Results focused
  
  
  
  

About Day & Ross
From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values.

Job Info

• Job Identification 22768


• Job Category Operations


• Job Schedule Full time


• Locations 8246 Willard Street, Burnaby, BC, V3N 4S2, CA