Fleet Maintenance Service Writer & Shop Liaison

Tappwfs; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

Tappwfs, Calgary-based, is seeking a Service Writer for our fleet maintenance shop. You’ll be the link between technicians, the parts team, and customers, building daily and weekly plans and keeping work moving even when priorities shift.

The role emphasizes diagnosing bottlenecks, translating customer concerns into technician instructions, and balancing in-house work with outside vendors. Five-plus years in heavy‑duty truck and trailer maintenance, plus strong organization and MS Office skills,

Qualifications

• Five or more years of hands-on Transport Truck & Trailer mechanical experience.
• Prior experience in a service department or retail shop with direct customer service responsibility.
• General mechanical knowledge of heavy equipment, trucks, reefer units, and trailer systems.
• Comfort working in a team environment under tight deadlines and shifting priorities.
• Strong organizational and multitasking skills; ability to manage competing demands.
• Computer proficiency, including MS Office and proprietary engine/component software.

Responsibilities

• Build and adjust daily, weekly, and monthly work plans so technicians are never waiting on work.
• Coordinate with yard and shunt staff to keep incoming jobs staged and ready.
• Keep customers proactively updated on repair status and timelines.
• Open, code, and manage repair orders through to close, including labor and parts review.
• Review work orders for proper warranty coding and act as the link between shop floor, parts, and warranty teams.
• Field and document customer or owner-operator concerns through to resolution.

Skills

Truck & trailer experience

Customer service

Teamwork under pressure

Organizational skills

MS Office

VMRS familiarity

Tools

MS Office

Proprietary software

Job description

Tappwfs, Calgary-based, is seeking a Service Writer for our fleet maintenance shop. You’ll be the link between technicians, the parts team, and customers, building daily and weekly plans and keeping work moving even when priorities shift.

The role emphasizes diagnosing bottlenecks, translating customer concerns into technician instructions, and balancing in-house work with outside vendors. Five-plus years in heavy‑duty truck and trailer maintenance, plus strong organization and MS Office skills,