Fixed Term Customer Service Representative

Irving Oil; Saint John; On-site; CAD 37,000 - 45,000; Full time

Benefits offered by this job

Parking allowance

Day-one benefits (medical & dental)

Wellness program

Volunteer day program

Donation matching program

Fitness facility access

Job summary

Irving Oil is hiring a Fixed Term Customer Service Representative for its Irving Energy division in Saint John, NB. This 7-month contract role involves handling customer inquiries, account updates, and order processing with a focus on service excellence.

The position requires 1–3 years of contact center experience, strong communication, and the ability to multitask. Shifts may vary within hours of 7:00am to 9:00pm, seven days a week. Salary ranges from CAD 37,440 to 44,928 per year.

Qualifications

• Diploma or high school equivalent required.
• 1–3 years contact center experience preferred.
• Strong communication and problem-solving abilities are essential.

Responsibilities

• Provide guidance to customers requiring budget or financial support when purchasing products and services.
• Be the primary contact for Irving Energy customers, updating accounts and resolving basic issues.
• Manage after-hours inquiries and coordinate service appointments as needed.
• Process customer payments and support orders for heating oil and propane deliveries.
• Escalate complex issues to the appropriate team and maintain high service levels.

Skills

Communication skills

Problem solving

Multi-tasking

Computer literacy

Organizational skills

Interpersonal skills

Customer service

Teamwork

Education

Diploma/High School Equivalent

Job description

As a Fixed Term Customer Service Representative, you will be the first point of contact for all customers with Irving Energy. Your goal will be to ensure all concerns of the customer will be served, including account maintenance, billing inquiries, ordering products, and general contact with the company. Your success will shine with your ability to provide excellence in customer service in relation to product delivery.

Kindly note that this is a temporary opportunity offering an 7-month fixed-term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 9:00pm; therefore, your shift may vary with notice.

If you are interested in this exciting opportunity with Irving Oil, please apply by September 18, 2026.

What We Offer

• Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility
• Competitive Compensation – Including a parking allowance
• Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
• Wellness Support – With 24/7 access to our Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Provide guidance to customers requiring budget or financial support when purchasing our products and services
• Provide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added services
• Reduce company exposure by doing soft collections when customers call and forward to appropriate Customer Credit Representative as necessary
• Provide customer service by taking information for orders of heating oil, and propane, and for product to be delivered on the next scheduled delivery day
• Making service appointments as appropriate
• Processing of customer payments via other payment options
• Perform other duties as required to maintain and enhance departmental productivity
• Outside of standard business hours be responsible for all afterhours activity

Your Skills

• Strong communication skills with an ability to quickly build rapport and maintain relationships
• Problem solving/decision making skills as well as an ability to multi-task
• Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills
• Ability to work well with others is required
• Excellent customer service skills

Your Experience

• 1-3 years contact center experience

The expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Customer Service

Job Requirements - Education

Diploma/High School Equivalent