Customer Care Representative (up to 12 months)

Apex Utilities Inc.; Canada; Hybrid; CAD 47,000 - 51,000; Full time

Job summary

Apex Utilities Inc. is seeking a Temporary Customer Care Representative in Leduc, AB, to join our Corporate Services & Stakeholder Relations team. The contract is up to 12 months with shifts between 8 a.m. and 6 p.m. as a full-time, unionized position.

The role centers on handling inquiries, dispatching service orders, and maintaining records while providing after-hours on-call coverage. Wages are CAD 34.49–36.91 per hour.

Qualifications

• Post-secondary certificate in a related field.
• Two years' call center experience required.
• Specific call center agent or customer service training.

Responsibilities

• Analyze and respond to telephone calls, inquiries from customers and agencies.
• Generate and dispatch service orders to field personnel.
• Record customer comments, feedback, and payment arrangements in the system.
• Receive and process natural gas emergency calls from customers and emergency services.
• Maintain relationships with Settlement, Band and Reserve administration.
• Maintain call-answer levels to meet Alberta Utilities Commission requirements.
• Provide after-hours on-call coverage.

Skills

Communication skills

Multitasking

Pressure handling

Education

Business related Certificate

Job description

Customer Care Representative (up to 12 months)

Job Category: Customer Relations

Requisition Number: CASUA001637

• Posted : August 25, 2026
• Full-Time
• Hybrid

Locations

Showing 1 location

Leduc Head Office
5509 45th St
Leduc, AB T9E, CAN

Description

Temporary - Customer Care Representative (up to 12 Months)

JOB POSTING # C14-26

Application Deadline: Until Suitable Candidate is found

Wages: $34.49 - $36.91 per hour

What You Will Do:

This is a temporary, full-time position with a contract term of up to 12 months.

In this full-time unionized position of Temporary Customer Care Representative, you will play an essential role within our Corporate Services & Stakeholder Relations team. Current hours of work are work shifts scheduled between 8 a.m. and 6 p.m.

Your responsibilities will include, but are not limited to:

• Analyzing and responding to telephone calls, inquiries and requests from both internal and external customers and government agencies;


• Generating and dispatching appropriate service orders to field personnel;


• Creating and maintaining appropriate records of customer comments, feedback, and payment arrangements in the applicable system;


• Receiving and processing natural gas emergency calls from customers and/or emergency services;


• Maintaining working relationships with Settlement, Band and Reserve administration;


• Maintaining call answer levels to comply with Alberta Utilities Commission requirements and;


• Providing after hours on call coverage.

What You Will Bring:

Required qualifications:

• Business related Certificate from a recognized post-secondary institution;


• Minimum of two years' experience in a call center/telephone customer service environment; and


• Specific call center agent or customer service training.

Preferred skills and qualifications:

• Excellent spoken and written communication skills; and


• Ability to multi-task and work effectively in an environment of constant pressure to meet deadlines and emergencies.

Inclusive Workplace:

At Apex Utilities Inc., we are dedicated to an inclusive workplace that celebrates the unique strengths, perspectives, and experiences of all our employees. We believe that our differences empower us to become a stronger team, leading to better decisions, innovation, and business results.