Residential Collection Representative

Irving Oil; New Brunswick; On-site; CAD 49,000 - 61,000; Full time

Benefits offered by this job

Fitness facility access

Annual bonus plan

Pension plan

Parking allowance

Flexible benefits plan

Paid vacation with option to purchase

Wellness allowance

Volunteer day and donation matching

Job summary

Irving Oil is seeking a Residential Collection Representative in New Brunswick to manage credit risk for residential accounts, balance inbound and outbound contact, and establish repayment plans while processing payments.

You will prepare accounts for third-party collections and identify risk within the portfolio, maintaining positive customer relationships and meeting deadlines. A post-secondary education in Business/Accounting/Finance and strong Excel skills are preferred.

Qualifications

• Post-secondary education in Business Administration, Accounting, or Finance.
• Strong MS Word and Excel skills.
• CCP designation is an asset.

Responsibilities

• Manage customer repayment plans and process payments.
• Contact customers via telephone, email, fax.
• Prepare accounts for third-party collections – legal or agency.
• Identify and manage risk within collection portfolio.
• Prioritize calls based on objective criteria.
• Willingness to participate in team initiatives.

Skills

Customer service

Financial risk management

Analytical thinking

Time management

Communication skills

Team player

Education

Post-secondary education in Business Administration, Accounting, or Finance

CCP designation

Tools

MS Word

Excel

Job description

As a Residential Collection Representative, you will identify and manage credit risk for residential accounts within a specific portfolio, balancing inbound and outbound customer contact to establish repayment plans and process payments. Your goal will be to support credit approvals, prepare accounts for third-party collections, and send timely notifications to customers. Your success will be measured by your ability to effectively manage account risk, maintain positive customer relationships, and ensure timely and accurate credit operations.

What We Offer

• Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan –In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs
• Paid Vacation –Plus an annualoptiontopurchaseadditionalvacation, too
• Wellness Support –With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community –Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

• Manage customer repayment plans and accept/process payments
• Contact customers via telephone, email, fax
• Account Maintenance (as required)
• Prepare accounts for placement with 3rd party collections – legal or agency
• Identify and manage risk within collection portfolio
• Prioritize calls based on objective criteria
• Willingness to participate in projects and other team initiatives as required

Your Skills

• Ability to work in a fast-paced environment with strong attention to detail
• Excellent customer service skills and financial risk management skills
• Strong analytical thinking skills with continuous improvement mindset
• Excellent time management skills with the ability to work towards fixed deadlines
• Very good communication skills both oral and written
• Effective collaborator and a team player with an ability to handle objections and adversity

Your Experience

• Post-secondary education in Business Administration, Accounting, or Finance, with experience in collections and sales considered an asset
• Strong proficiency in MS Word and Excel, including advanced functions and data handling
• Professional credit designation such as CCP (Certified Credit Professional) is an asset

The expected salary range for this position is $48,780 - $60,975. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Job Requirements - Education