Fire Alarm Service Technician (CFAA)

Johnson Controls; Calgary; On-site; CAD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and holidays

Comprehensive benefits from day one

Training & cross-training programs

Collaborative team environment

Safety-first culture (Zero Harm)

Employee discount programs

Company vehicle and tools provided

Scheduling and management support

Job summary

Johnson Controls is seeking qualified technicians to service Fire & Life Safety systems across customer sites in Canada. You will troubleshoot, inspect, and repair devices, read blueprints, and document activities with customers.

A strong focus on safety and quality is expected as part of a collaborative team effort. Ideal candidates have 2+ years in low-voltage systems, CFAA certification, and a customer-first approach.

Qualifications

• 2+ years of documented experience in low-voltage electrical systems, including Fire/Life Safety.
• Valid CFAA Certification is required.
• Experience reading blueprints, submittals and manuals.

Responsibilities

• Receive service calls and diagnose equipment issues at customer sites.
• Service, troubleshoot, inspect, and verify Fire & Life Safety systems.
• Read blueprints and diagrams to support inspections and repairs.
• Complete service documentation and obtain customer signatures.
• Participate in on-call rotation and mentor teammates.

Skills

Low-voltage systems

Fire/Life Safety

Customer service

Education

High School Diploma or equivalent

Tools

Test equipment

Multimeter

Digital analyzer

Commissioning devices

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Here’s what we have to offer

• Competitive pay.

• Paid vacation, holidays, and sick time.

• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.

• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.

• Encouraging and collaborative team environment.

• Dedication to safety through our Zero Harm policy.

• JCI Employee discount programs (The Loop by Perk Spot).

• Company vehicle, tools, and equipment provided to complete all jobs.

• Scheduling and management support.

What you will do:

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Service, troubleshoot, inspect, test, and verify Fire & Life Safety systems from a variety of manufacturers, including SimplexGrinnell.
• Diagnose problems and perform service, repairs, testing, and inspections on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to service and inspect equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Responsible for contacting customer representatives and ascertaining equipment/system issues and inspection requirements.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete service and inspection documentation with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signatures upon completion of service or inspection assignments.
• Participate in a scheduled on-call rotation.
• Help train or mentor others on the service team.
• Perform other duties as assigned.

What we look for:

• 2+ years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems.
• Valid CFAA Certification.
• Experience performing inspections, testing, troubleshooting, and maintenance of fire alarm and life safety systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Knowledge of applicable fire alarm codes, standards, and inspection requirements.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Strong customer service and communication skills.

Moving equipment and tools up to 50-70 lbs.

Class 5 Driver’s License with a clean driving record.

HIRING HOURLY RANGE: $28.4-$39.18 (Hourly rate to be determined by the education, experience,knowledge, skills, and abilities of the applicant, internal equity, and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However, we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, includingartificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details, please visit the About Us tab on theJohnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.