Fire Alarm Service Technician (CFAA)

YDU JC Air Cond & Ref Inc.- Dubai; Calgary; On-site; CAD 39,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation, holidays, and sick time

Comprehensive benefits package, from 1

Extensive training opportunities

Encouraging and collaborative team

Safety through Zero Harm policy

Employee discount programs

Company vehicle, tools, and equipment

Scheduling and management support

Job summary

Johnson Controls Canada is seeking a skilled Fire & Life Safety Service Technician to diagnose, repair and verify systems at customer sites. You will troubleshoot across multiple manufacturers, read blueprints and perform inspections while delivering safe, reliable operation.

This role involves an on-call rotation, strong customer service, and documentation of work using smartphones and laptops; a Class 5 license is required. Training and advancement opportunities are offered.

Qualifications

• 2+ years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems.
• Valid CFAA Certification.
• Experience performing inspections, testing, troubleshooting, and maintenance of fire alarm and life safety systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Knowledge of applicable fire alarm codes, standards, and inspection requirements.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Strong customer service and communication skills.
• Moving equipment and tools up to 50-70 lbs.
• Class 5 Driver's License with a clean driving record.

Responsibilities

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Service, troubleshoot, inspect, test, and verify Fire & Life Safety systems from a variety of manufacturers, including SimplexGrinnell.
• Diagnose problems and perform service, repairs, testing, and inspections on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to service and inspect equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Responsible for contacting customer representatives and ascertaining equipment/system issues and inspection requirements.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete service and inspection documentation with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signatures upon completion of service or inspection assignments.
• Participate in a scheduled on-call rotation.
• Help train or mentor others on the service team.
• Perform other duties as assigned.

Skills

2+ years experience in low-voltage

CFAA Certification

Blueprints/submittals interpretation

Test equipment use

Customer service & communication

Class 5 Driver's License

Education

High School Diploma or equivalent

Tools

Test equipment

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Your next incredible opportunity is just a few clicks away! Here's what we have to offer

• Competitive pay.
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.

What you will do:

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions.
• Service, troubleshoot, inspect, test, and verify Fire & Life Safety systems from a variety of manufacturers, including SimplexGrinnell.
• Diagnose problems and perform service, repairs, testing, and inspections on electronic fire alarm systems and other related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, and modification notices to service and inspect equipment.
• Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals.
• Responsible for contacting customer representatives and ascertaining equipment/system issues and inspection requirements.
• Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction.
• Complete service and inspection documentation with proper coding through communication devices such as smartphones and laptop computers.
• Obtain customer signatures upon completion of service or inspection assignments.
• Participate in a scheduled on-call rotation.
• Help train or mentor others on the service team.
• Perform other duties as assigned.

What we look for:

• 2+ years of documented experience in low-voltage electrical systems, including Fire/Life Safety systems.
• Valid CFAA Certification.
• Experience performing inspections, testing, troubleshooting, and maintenance of fire alarm and life safety systems.
• Experience reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• Knowledge of applicable fire alarm codes, standards, and inspection requirements.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Strong customer service and communication skills.
• Moving equipment and tools up to 50-70 lbs.
• Class 5 Driver's License with a clean driving record.

HIRING HOURLY RANGE: $28.4-$39.18 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us #TechHiring

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.