Financial Support Admin- Full-Time Contract

YMCA of Three Rivers; Stratford; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Well-being days

Employee Assistance Program (EAP)

YMCA membership for you and family

Program discounts

Job summary

The YMCA of Three Rivers is seeking a Retention Specialist to support Employment Ontario Services in Ontario. This role focuses on managing client data, processing financial supports, and assisting Employment Coaches to help clients achieve lasting success.

You will work with WeData/EOIS-CaMS, ensure data integrity, prepare documentation for funders, and provide frontline administrative support while upholding YMCA values and confidentiality. This is a 6-month contract starting Oct 19, 2026.

Qualifications

• Completion of University Degree in a related field.
• Experience in administration, finance/accounts payable, information and referral services, and employment services.
• Advanced computer knowledge of Microsoft Office suite.
• Understanding of data integrity, reporting, and confidentiality requirements.

Responsibilities

• Administer Employment Related Financial Supports, including purchases, receipt tracking, and monthly reconciliation in coordination with Finance.
• Collect, enter, and manage client data and documentation in WeData/EOIS-CaMS to support Employment Ontario Services specifically around the Employee Financial Supports.
• Maintain high standards of data integrity within case management systems (e.g., CaMS, WeData).
• Develop rationale for financial support approvals through the Service System Manager for each client submission.
• Support program reporting by compiling statistical data and preparing required documentation for management and funders.
• Provide front-line administrative support including handling inquiries, referrals, and walk-in traffic with a strong client service orientation.
• Ensure timely and professional communication with internal teams and external stakeholders.
• Monitor and manage Employment Related Financial Support budget, including monthly expenditure tracking and variance analysis.
• Uphold confidentiality and data integrity across all platforms and ensure compliance with regulatory and internal controls.
• Assist in identifying and implementing improvements to program delivery and service effectiveness.
• Represent the Employment Services at community events and maintain strong community relationships.
• Demonstrate commitment to YMCA values and policies, including child protection and customer service standards.

Skills

Data entry

Customer service

Communication

Microsoft Office

Confidentiality

Education

University degree

Tools

WeData/EOIS-CaMS

CaMS

Job description

Employment Type:Full Time, 6-month Contract

Number of Vacancies:1

Anticipated Start Date:October 19, 2026

Anticipated End Date: April 19, 2027

Deadline to Apply: October 9, 2026

Total Rewards Package:

We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

Time Away from Work for your Well-being - At the YMCA of Three Rivers, we value work-life harmony. Part-time team members start with:

• Vacation earnings of 4% on each pay (Increases to 6% after 5 years of continuous employment)
• 3 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Wellness - The YMCA of Three Rivers is committed to the health and wellness of our teams. Full time employees receive…

• Well-being days that can be used as they are earned
• Access to an Employee (and Family) Assistance Program which provides free and confidential counselling, resources and services
• A free YMCA membership for yourself and your family which can be used to access our fitness centers
• Discounts on programs and services offered by the YMCA including childcare services

Are you an enthusiastic, goal-driven individual who thrives in a fast-paced, target focused environment? Are you passionate about supporting individuals to achieve long term success through meaningful engagement and ongoing support? If this resonates with you, join us as Retention Specialist and make a lasting difference in the lives of our clients and community.

If this is you, join our team and make an impact on the lives of people in our community.

The YMCA of Three Rivers is one of the community’s largest non-profit organizations. We are dedicated to the enrichment of our communities through the development of people and families. Through our work, we foster belonging and wellbeing and dedicate ourselves to building a healthy and vibrant community every day. We believe connected communities are thriving, healthy, and strong. We have the assets to affect positive social change, and we know the YMCA of Three Rivers Youth Programs are an important piece of our work. That’s where you come in...

What you will do…

Reporting to the Supervisor of Employment Services Program, The Financial Support Admin will work as part of the team that provides employment services to Ontarians. Reporting to the Supervisor, the Admin is responsible for the collection and entry of client data for Employment Ontario Services programming. As part of a team, they will assist in meeting the strategic achievement of all desired outcomes and targets by supporting Employment Coaches and the whole Employment Services team by focusing on employment supports and the procurement of items for clients. The Admin will be responsible for all Employment Related Financial Supports (ERFS) purchases, financial receipts management, and administrative work required through WeData, EOIS-CaMS and financial databases, as well as making purchases in the community alongside clients. The position will also support data collection to supplement monthly reporting on program outcomes. Those duties are the collection and entry of specific required documents, such as receipts and other sensitive information, into WeData/EOIS-CaMS for the client’s file completion. The successful candidate will demonstrate a personal commitment to and understanding of the Y’s mission, vision, values and participant outcomes.

What you will bring…

• Administer Employment Related Financial Supports, including purchases, receipt tracking, and monthly reconciliation in coordination with Finance.
• Collect, enter, and manage client data and documentation in WeData/EOIS-CaMS to support Employment Ontario Services specifically around the Employee Financial Supports.
• Maintain high standards of data integrity within case management systems (e.g., CaMS, WeData).
• Develop rationale for financial support approvals through the Service System Manager for each client submission. Liaise with the SSM if financial supports are rejected to develop an approach to supporting the client.
• Support program reporting by compiling statistical data and preparing required documentation for management and funders.
• Provide front-line administrative support including handling inquiries, referrals, and walk-in traffic with a strong client service orientation.
• Ensure timely and professional communication with internal teams and external stakeholders.
• Monitor and manage Employment Related Financial Support budget, including monthly expenditure tracking and variance analysis.
• Uphold confidentiality and data integrity across all platforms and ensure compliance with regulatory and internal controls.
• Assist in identifying and implementing improvements to program delivery and service effectiveness.
• Represent the Employment Services at community events and maintain strong community relationships.
• Demonstrate commitment to YMCA values and policies, including child protection and customer service standards.

Collaboration & Community Engagement

• Attend and actively contribute to internal and external meetings, case conferences, community partnerships, workshops and info sessions.
• Collaborate with community agencies and service providers to support client success.
• Support Employment Coaches with follow-up activities for active clients.
• Contribute to presentations and outreach initiatives with community groups, employers, and stakeholders.
• Share best practices and contribute to improving strategies and program outcomes.
• Support a culture of accountability, collaboration, and continuous improvement.
• Other duties as assigned

What you will bring…

• Completion of University Degree in a related field.
• Experience in administration, finance/accounts payable, information and referral services, and employment services
• Administrative/Office Management Skills.
• Advanced computer knowledge of Microsoft Office suite
• Understanding of data integrity, reporting, and confidentiality requirements.
• Excellent oral and written communication skills
• Advanced organization skills with the ability to work in collaboration with multiple team members at onetime
• Ability to manage time and meet tight deadlines
• Experience with Employment Ontario or similar programs is considered an asset.
• Ability to communicate in a 2nd Language an asset
• Acceptable Vulnerable Persons Record Check, not more than 3 months old is a mandatory requirement. This requirement requires a renewal every three (3) years.

What you will gain…

You will be part of and an organization that has a massive impact across our community. You will be joining a local organization, but you will also be a part of a global movement. Your work will have an impact and the community we all call home will be a little better every day because of you. We provide several continuous professional learning opportunities at no cost to you.

This role may require travel across the region, which may not always be easily accessible through public transit. The employee must be able to arrange their own transportation to these sites.

Please note: As an organization committed to the safety and well-being of children, youth and other vulnerable populations, we prioritize the protection of those under our care. All employees must meet specific requirements, including obtaining a clear Police Vulnerable Sector Check and providing three professional references.

The YMCA of Three Rivers proudly serves the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. Our purpose is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here.

The YMCA of Three Rivers embraces diversity and is committed to creating an inclusive workplace, welcoming applications from all qualified persons. Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers. The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation and privacy laws. In keeping with privacy laws, we are committed to protecting personal information by following responsible information handling practices. For more information on the YMCA of Three Rivers’ commitment to privacy, please visit our website.

Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.