Adult Program Supervisor - Full Time

YMCA Of Three Rivers - Waterloo Region; Cambridge; On-site; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Pension plan

Health and dental benefits

Free YMCA membership

Vacation and well-being days

Job summary

YMCA Of Three Rivers - Waterloo Region is looking for an Adult Program Supervisor responsible for leading the Adult Program department, managing fitness services, and promoting member engagement. This role involves direct coaching, ensuring a safe environment, and achieving operational goals.

The ideal candidate should have a strong background in fitness program management and a commitment to inclusivity and community building.

Qualifications

• 1-3 years of leadership experience.
• 1-3 years in the fitness industry.
• Experience with program quality assurance.

Responsibilities

• Provide leadership to Fitness Centre staff and volunteers.
• Recruit, onboard, and train staff in alignment with YMCA policies.
• Lead daily operations of the Adult Program department.

Skills

Leadership experience

Fitness industry experience

Interpersonal skills

Group Fitness Certification

Coaching diverse groups

Standard First Aid and CPR-C

Education

Group Fitness and/or Personal Training Certification

Job description

Salary Range: $50,000.00 To $55,000.00 Annually

Location: Chaplin Family YMCA, Waterloo Region

Work Hours: 37.5 hours per week

Employment Type: Full Time, Permanent

Number of Vacancies: 1

Anticipated Start Date: October 2026

Deadline to Apply: October 2nd, 2026

Starting Annual Salary Range: $50,000 - $55,000

Total Rewards Package:

We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

Time Away from Work

At the YMCA of Three Rivers, we value work-life harmony. Full-time team members start with:

• 3 weeks of vacation, with the opportunity to earn more as their length of service increases
• 12 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Pension Plan

Full-time employees can join our group pension plan after two consecutive years of employment. Employees contribute 5% of their gross earnings per pay, which the Y, matches. After three consecutive years of service, participation in the YMCA pension plan becomes mandatory for full-time employees.

Health, Dental, and Well-Being Benefits

The YMCA of Three Rivers offers a comprehensive group benefits package to full-time employees (starting 3 months after the start date), including:

• Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services
• A free YMCA membership for you and your family, providing access to our fitness centers
• Discounts on YMCA programs and services, including childcare

Role Overview:

Who are we…

The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient communities. Our mission is to make our diverse communities healthier and more vibrant. With dignity and respect, our programs and services inspire individuals to reach their full potential. Learn more about our history, mission, vision, and values here .

We strive to be a great place to work so that all employees can live with purpose, passion, and potential to Shine On! This is where you come in.

What you will do...

The Adult Program Supervisor is responsible for leading the delivery, growth, and overall operation of the Adult Program department, including fitness centre services, personal training, group fitness programs and adult recreational sports.

Reporting to the Center Manager, this role provides day-to-day leadership, coaching, and support to staff and volunteers while ensuring a safe, inclusive, and welcoming environment for members and participants. This position is fully on-site. Regular, in-person presence in the branch is essential to support our team and community.

The Adult Program Supervisor plays a key role in program quality, member engagement, staff development, volunteer leadership, and achieving participation and revenue goals that support the long-term sustainability of YMCA programs.

Responsibilities

• Provide leadership, supervision, coaching, and ongoing support to Fitness Centre staff, personal trainers, group fitness instructors, recreational sport instructors and volunteers in each of the areas below.
• Recruit, onboard, train, schedule, and evaluate staff and volunteers in alignment with YMCA policies and procedures.
• 10-15 hours per week of direct participation in programming
• Lead the daily operation and continuous improvement of the Adult Program department, ensuring high-quality fitness centre, personal training, and group fitness experiences that meet YMCA standards and support member well-being.
• Create an environment where members feel welcomed, valued, and supported in their health and wellness journeys by fostering trust with members, staff, and volunteers.
• Promote member engagement, retention, and participation by building meaningful relationships, delivering exceptional service, and empowering members with choices that support their individual health and wellness goals.
• Support the achievement of participation, retention, revenue, and budget goals by monitoring program performance, identifying opportunities for growth, and ensuring the effective and responsible management of departmental resources.
• Evaluates fitness trends, member feedback, and participation patterns to develop relevant programs that support member engagement and retention, making program adjustments as needed to meet community needs.
• Collaborates with Centre leadership and the broader YMCA team to identify opportunities, address challenges, and achieve shared objectives

What will you bring…

• 1-3 years of leadership experience.
• 1-3 years in the fitness industry
• Group Fitness (Zumba, TRX, HIIT) and/or Personal Training Certification required.
• Experience with program quality assurance
• Aquatic Fitness Certification is considered an asset
• Group Fitness Certification - Cardio & Strength considered an asset
• Ability to coach diverse groups of people of various abilities and fitness levels
• A proven track record of interpersonal and relationship building skills with the ability to establish rapport and excellent communication with employees, volunteers and clients.
• Standard First Aid and CPR-C

Additional Information:

Our Commitment to Safeguarding Children and Youth

In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - are considered in the decision-making process, in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years.

Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity, and Equity)

We embrace the values of justice, access, inclusion, diversity, and equity and are committed to creating an inclusive workplace that welcomes applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups.

Studies have shown that women and people of equity-deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand that knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don’t believe you meet all the requirements outlined.

Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.

Our Commitment to Privacy

The YMCA of Three Rivers complies with the Employment Standards Act, Pay Equity Legislation, and privacy laws. We are committed to protecting personal information by following responsible information-handling practices in keeping with privacy laws. Please visit our website for more information on the YMCA of Three Rivers’ commitment to privacy.

Please note that due to the large volume of applications received, only candidates being considered for the position will be contacted.