Financial Services Manager Mercedes-Benz Boundary Vancouver, BC

Dilawri Group of Companies; Burnaby; Hybrid; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted employee vehicle purchase

Coaching & training programs

Wellness & assistance programs

Employee social events

Job summary

The Dilawri Group of Companies, operating Mercedes-Benz Boundary in Burnaby, seeks a Financial Services Manager to support the dealership’s finance operations and profitability.

You will secure financing and insurance for clients, ensure accurate paperwork, and guide sales consultants on finance office products and processes. This role emphasizes customer service and teamwork within the Sales Management group.

Qualifications

• Previous Business Office experience.
• Experience with One Eighty and ADP.
• Previous automotive experience is an asset.
• Legally entitled to work in Canada.

Responsibilities

• Obtain finance approvals from lending institutions for all deals.
• Coordinate secure financial sources for purchasing finance papers.
• Sell financial products and insurance to clients.
• Review paperwork for finance and cash deals for accuracy (titles, liens, taxes, delivery).
• Handle rate inquiries and maintain finance/insurance records.
• Interview clients for credit applications and present insurance options.
• Upsell warranty options and protection products.
• Prepare legal documents for vehicle purchases (Finance/Lease contracts, liens).
• Communicate information to sales consultants and managers as needed.
• Work with Sales Management to maximize profitability on every sale.
• Train sales consultants on Finance Office products.
• Respond to post-delivery inquiries including warranty questions and loan payouts.

Skills

Finance approvals

Customer service

Insurance products

Sales coordination

Documentation accuracy

Staff training

Post-sale support

Tools

One Eighty

ADP

Job description

If you are looking to grow your career with an organizationdriven by excellence, integrity, and innovation, Dilawri offers an environmentwhere people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotivegroup and one of Canada’s Best Managed Companies. Dilawri operates over 80franchised dealerships,representingmore than 35 of the world’s mostrespected automotive brands across British Columbia, Alberta, Saskatchewan,Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters aculture rooted in collaboration, accountability, and continuous learning. Ourvalues of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Backguide how we work, how we lead, and how we serve our customers and communities.Through the Dilawri Foundation , weare also committed to making a meaningful impact in the communities weserve.

Discover how you can build your career with Dilawri

Position Overview

The Financial Services Manager at Mercedes-Benz Boundary plays akey role in supporting the dealership’s sales and finance operations. Reportingto the Sales Management team, this position is responsible for securingfinancing and insurance solutions for clients, ensuring the accuracy of allfinancial and legal documentation, and supporting overall dealershipprofitability. The role contributes strategically by optimizing financeapprovals, delivering exceptional customer service, and guiding salesconsultants on finance office products and processes.

The expected pay for this position is commission‑based

Primary Duties and Responsibilities

• Obtain finance approval from lendinginstitutions for all finance deals.
• Coordinate secure financial sources forpurchasing finance papers.
• Sell financial products and insurance offeringsto clients.
• Review all paperwork for finance and cash dealsto ensure accuracy, including titles, liens, taxes, and delivery documents.
• Handle all rate inquiries.
• Maintain records of finance and insurance files,and prepare and submit required claims.
• Interview clients for credit applications andpresent insurance options.
• Review manufacturer warranty coverage withclients.
• Upsell warranty options, including extendedservice contracts.
• Present and review additional protectionproducts such as environmental protection, tire and rim warranty, etc.
• Prepare legal documentation for vehiclepurchases, including Finance/Lease contracts, lien searches, and warrantycertificates.
• Communicate relevant information to salesconsultants and managers as needed.
• Work closely with the Sales Management team tomaximize profitability on every sale.
• Train sales consultants on Finance Officeproducts.
• Respond to post‑delivery customer inquiries,including warranty questions and loan payout requests.
• Perform other duties as assigned by management.

Qualifications Required

• Previous Business Office experience.
• Experience with One Eighty and ADP.
• Previous automotive experience is an asset.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team ofleading professionals in the automotive industry, our benefits include:

• Discountedemployee vehicle purchase program
• Job-specificcoaching & training programs
• Employeewellness & assistance programs
• Employeesocial events

Build your career with a team thatis driven byexcellence,integrityand innovation.