Financial Service Representative

easyfinancial; Waterloo; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join a leading non-prime lender as a Financial Service Representative. You will engage with customers, help them build credit, and manage overdue accounts. Comprehensive training is provided, along with a robust benefits package, including incentive plans and wellness programs.

Benefits

Monthly, quarterly, and semi-annual incentive plans

RRSP and Employee Share Purchase Plan matching

Health & Lifestyle benefits

Extended healthcare coverage

5 personal days and company-paid volunteer days

Tuition Assistance Program

Qualifications

• Some experience in a customer-facing environment.
• Able to pass background checks (criminal, employment, and credit).

Responsibilities

• Build superior customer sales experiences through various channels.
• Educate and empower customers to achieve their financial goals.
• Manage collections activities for all past due accounts.

Skills

Communication

Customer Service

Sales

Job description

If you are looking to join one of Canada’s fastest-growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyfinancial is one of Canada’s leading non-prime lenders. We pride ourselves on helping everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $100,000, even when everyone else says no.

As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.

No experience? Looking for a career opportunity? We offer comprehensive training programs to equip you with the tools needed for success.

What’s in it for you:

Benefits and Perks package which goes beyond your base salary:

• Monthly, quarterly, and semi-annual incentive plans
• RRSP and Employee Share Purchase Plan matching
• Health & Lifestyle benefits

Extended healthcare coverage, including Mental Health and on-demand virtual healthcare.

• 5 personal days, company-paid volunteer days, Sundays off, and a paid birthday off in addition to paid vacation days.

Perkopolis employee discount program

• REMIC Licensing available
• Employee discounts on furniture, electronics, and appliances
• easyloans – access to loans at lower interest rates
• Tuition Assistance Program
• Recognition programs

Opportunities for monthly, quarterly, and semi-annual awards

What you will do:

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and via email.
• Demonstrate compassion and empathy for customers by understanding their situations and needs, matching them to suitable financial products.
• Educate and empower customers to achieve their financial goals through credit building.
• Capitalize on financial cross-sales and add-on products.
• Communicate the terms and conditions of our financial products clearly.
• Review and evaluate prospective loans through financial analysis and risk assessments.
• Manage collections activities for all past due accounts.
• Secure all required information to process customer applications with attention to detail.

Who you are as the successful candidate:

• An excellent communicator who is people- and results-oriented, aiming to drive sales and customer satisfaction.
• Compassionate, operating with integrity on every sale, caring deeply for customers.
• Some experience in a customer-facing environment.
• Able to pass background checks (criminal, employment, and credit).

Why should you work for goeasy?

To learn more about our phenomenal culture, check out the video below or visit goeasy.com/careers.

At goeasy, we believe that bringing your best self to work every day is key to success. We are committed to cultivating a work culture where everyone feels seen and heard, and where employees can fulfill their potential. As an equal opportunity employer, we provide accommodations upon request at any stage of the recruitment process in accordance with legislative requirements across Canada. Please inform us if you require accommodations during any part of the recruitment process, and we will work with you to meet your needs.