Financial Service Representative

goeasy Ltd.; Vernon; On-site; CAD 40,000 - 55,000; Full time

Job summary

Join goeasy Ltd., one of Canada’s fastest-growing companies, as a Financial Service Representative. You will engage with customers, helping them build credit through tailored financial solutions while receiving comprehensive training. Enjoy a range of benefits, including health coverage, employee discounts, and opportunities for recognition and development.

Benefits

Monthly incentive plans

RRSP and Employee Share Purchase Plan matching

Extended healthcare coverage

5 personal days and company paid volunteer days

Employee discounts on furniture, electronics, and appliances

Tuition Assistance Program

Opportunities for awards and recognition

Leadership development programs

Qualifications

• Excellent communicator who is people and results-oriented.
• Some experience in a customer-facing environment.
• Compassionate and operate with integrity.

Responsibilities

• Build superior customer sales experiences through various channels.
• Educate customers to achieve financial goals.
• Manage collections activities for past due accounts.

Skills

Communication

Customer Service

Sales Orientation

Job description

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If you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.

easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making home goods affordable through weekly and monthly payment plans.

As a Financial Service Representative, you’ll be responsible for generating sales and managing overdue accounts through direct engagement with customers, helping them build their credit through monthly payments.

No experience, but looking for a career opportunity? We offer full comprehensive training programs to equip you with the tools needed for success.

What’s In It For You

Benefits and Perks package which goes beyond your base salary:

• Financial
• Monthly incentive plans
• RRSP and Employee Share Purchase Plan matching

• Health & Lifestyle
• Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
• 5 personal days, company paid volunteer days, Sundays off + paid birthday off in addition to paid vacation days

• Perks
• Perkopolis employee discount program
• Employee discounts on furniture, electronics, and appliances
• easyloans – employees have access to loans at lower interest rates
• Tuition Assistance Program

• Recognition
• Opportunities for monthly, quarterly, and annual awards
• President’s Trip – week-long dream vacations for top performers
• Leadership development programs – over 70% internal promotion rate!

What You Will Do

• Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email
• Demonstrate compassion and empathy for our customers by understanding their situation and needs and matching them to a suitable financial product
• Educate and empower customers to achieve their financial goals through building their credit
• Capitalize on financial cross-sales and add-on products
• Communicate the terms and conditions of our financial products
• Review and evaluate prospective loans through financial analysis and other risk assessments
• Manage collections activities for all past due financial accounts
• Secure all required information to fulfill customer applications for products and services with strong attention to detail

Who You Are As The Successful Candidate

• Excellent communicator who is people and results-oriented looking to drive sales and increase customer satisfaction
• Compassionate and operate with integrity on every sale – will care deeply for our customers!
• Some experience in a customer-facing environment
• Able to pass background checks (criminal, employment, and credit)

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.