Fig Bar Launch & Guest Experience Lead

Formula Fig; Toronto; On-site; CAD 48,000 - 68,000; Full time

Benefits offered by this job

Salary + commission

Continuing education

Perks and product discounts

Benefits eligibility

Job summary

Formula Fig is opening its Midtown Fig Bar and is seeking an Associate Fig Bar Manager to support launch and day-to-day operations. The role oversees Fig Bar operations, manages staff, and ensures smooth delivery of treatments and guest experience from opening through steady-state operations.

The ideal candidate has 4+ years in retail management, is highly organized, and passionate about skin health. You will lead the team, drive sales of memberships and products, and engage the Midtown

Qualifications

• 4+ years experience in retail management.
• Highly detail-oriented, excellent organization, communication and people management skills.
• A passion for skin health.
• Confidence and a natural ability to build connections that lead to sales.
• A believer in Fig and our vision.

Responsibilities

• Deliver exceptional guest experiences: Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive.
• Drive sales: Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets.
• Support skin goals: Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals.
• Maintain the Fig Bar environment: Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting.
• Team: Assist in training, mentoring, and managing staff to ensure the highest standards of performance. Support FBM in managing team schedules, daily workflow, and ensuring adequate staffing.
• Coach and train: Mentor a high-performing team by coaching, fostering collaboration and training new and existing team members.
• Managerial duties: Serve as the primary point of contact and oversee day-to-day operations on an alternating schedule with the Fig Bar Manager, ensuring smooth execution of business activities, resolving guest and team concerns, and escalating inquiries to Support Office teams as needed.
• Engage the community: Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services.
• Time and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.
• Inventory Management: Manage inventory within the Fig Bar by being accountable to inventory counts, recounts and fulfillments. Report on shrink on a weekly basis.

Skills

Retail management

Detail-oriented

Organization

Communication

People management

Skin health

Sales-driven

Relationship building

Fig brand

Job description

Formula Fig is opening its Midtown Fig Bar and is seeking an Associate Fig Bar Manager to support launch and day-to-day operations. The role oversees Fig Bar operations, manages staff, and ensures smooth delivery of treatments and guest experience from opening through steady-state operations.

The ideal candidate has 4+ years in retail management, is highly organized, and passionate about skin health. You will lead the team, drive sales of memberships and products, and engage the Midtown