Field Technician

Net2Source; Ontario; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative workforce solutions company is seeking a dedicated Field Technician to join their dynamic team. This role offers the opportunity to work in a supportive environment focused on addressing the current talent gap. The ideal candidate will have a background in Desktop Support and Field Services, with a proactive approach to problem-solving and a willingness to travel. Join a team that values work-life balance and fosters an inclusive culture, where your contributions will help drive strategic impact and innovation.

Qualifications

• 2+ years of experience in Desktop Support and Field Services.
• Proactive individual with strong problem-solving skills.

Responsibilities

• Identify and troubleshoot issues using knowledge documents.
• Perform physical build-outs and install devices as needed.

Skills

Service Desk

Desktop Support - Remote

Field Services

Job description

NetSource Inc. - Job Description

NetSource Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth over the last few years, with over + employees globally and operations in multiple countries. We focus on providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price – and acting as a Career Coach to our consultants.

Position: Field Technician

Type: Contract

Job Summary:

We are seeking a dedicated Field Technician with 2+ years of experience to join our dynamic team. The ideal candidate will have expertise in Desktop Support - Remote, Service Desk, and Field Services. This role requires a proactive individual who can work effectively during the day shift and is open to travel as needed. The candidate will play a crucial role in supporting our projects and ensuring seamless technical operations.

Required Skills:

• Service Desk
• Desktop Support - Remote
• Field Services

Responsibilities:

1. Identify relevant knowledge documents and support materials to troubleshoot issues.
2. Learn about technology deployments and their alignment with business strategies.
3. Explain general navigation to customers; translate technical terms for non-technical users.
4. Seek opportunities to improve knowledge of technologies.
5. Understand and adhere to IM processes and policies.
6. Use correct knowledge documents to support and resolve issues.
7. Escalate requests/issues appropriately.
8. Clarify customer asks by active listening and reflection.
9. Perform rounds and complete required documentation.
10. Use instrumentation and physical checks to monitor systems.
11. Respond to and resolve incidents affecting operations.
12. Perform physical build-outs, including installing devices and low voltage cabling.
13. Assist in defining post orders for local security staff.
14. Manage defects through own and supporting organizations.
15. Follow procedures for data collection and management for security audits.
16. Perform maintenance according to manufacturer specifications.
17. Oversee on-site vendors during maintenance activities.
18. Follow all safety guidelines consistently.
19. Interpret and apply security standards to work tasks.
20. Understand security risks and implications when evaluating solutions.
21. Stay knowledgeable about current security controls.
22. Complete tasks within agreed timeframes following procedures and protocols.
23. Convey critical information promptly to decision-makers.
24. Conduct diagnostic steps to identify root causes.
25. Test to confirm issue resolution.
26. Identify solutions and evaluate their pros and cons.
27. Follow up to ensure problems are fully resolved.

If interested, please forward your resume to [email address], or contact us at (+).

Why work with us? At NetSource, we believe everyone has the opportunity to lead. We value your perspective and your ability to create value. We foster an inclusive culture focused on work-life balance and well-being, alongside opportunities to make a strategic impact, innovate, and grow. We support clients with skills development, talent strategy, leadership, employee experience, and transformational change management.