Field Technical Representative

Lafarge Africa Plc; Laval; Remote; CAD 70,000 - 90,000; Full time

Job summary

Lafarge Africa Plc is looking for a Field Technical Representative for its Warranty/Technical Services team, servicing the Quebec region. This remote role focuses on educating roofing contractors, conducting technical inspections, and ensuring high-quality service delivery. The ideal candidate will have a degree in Construction Management or extensive experience in commercial roofing, excellent customer service skills, and must be bilingual in English and French.

Qualifications

• Required degree in Construction Management or Architecture or extensive roofing experience.
• Strong technical expertise in roofing systems.
• Bilingual in French and English is a must.

Responsibilities

• Educating customers on effective application techniques.
• Performing technical inspections and warranty claims.
• Developing strong customer relationships.

Skills

Technical expertise

Customer service focus

Strong verbal and written communication skills

Organizational skills

Time management skills

Education

Bachelor’s Degree in Construction Management or Architecture

Minimum of 10 years’ construction experience in a Commercial Roofing role

Job description

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COMPANY OVERVIEW
Holcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities.

Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region.

The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers' greatest ambitions with the most advanced building solutions from foundation to rooftop.

Description:

Overview

TheField Technical Representative(FTR)is a field-based for theWarranty/Technical Servicesteam atHolcim Building Envelopedivision. TheHolcim Building Envelope (HBE) division in Canada is based out of Mississauga, ON, and part of the larger Holcim Group.Technical Services is a vital and growing team; the FTR reports to the Technical Services and Training Manager for their respective area. The FTR are the face of the company who among many things, will conduct in their day to day:

• Training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products;
• Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.

*** This is for the area for theQuebec, Manitoba and Maritimes Regions. The ideal candidate will reside preferably in the Montreal area.The FTR will service the region from this home-base. This is afully, remote position-candidate must live within the territory.

Responsibilities

• Educating customers, sales representatives, and teammates on how to apply Elevate, GenFlex, and Gaco products per product specifications;
• Review technical installation deviations and make acceptance determinations within the authority level based on system performance requirements for a given project, system, warranty type/term, and construction site-specific conditions;
• Provide feedback on company literature, specs, construction details, and assemblies to make sure the most accurate information is available for the customer;
• Ability to develop strong customer relationships and inspire customer confidence;
• Ability to follow corporate and division policies and applicable governmental safety regulations are required;
• Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues;
• Ability to define and document a project, set timelines, align resources, and execute to meet deadlines;
• Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution;
• Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process;
• Ability to prioritize work;
• Maintains an understanding of current business initiatives and identifies opportunities for improvement.

Qualifications

EDUCATION, EXPERIENCE, AND/OR SKILLS REQUIRED

EDUCATION BASE REQUIREMENT(one required):

• Bachelor’s Degree in Construction Management, or Architecture;

OR

• Minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

EXPERIENCE AND ABILITIES
THE CANDIDATEMUST:

• Have the ability to lift up to 50 pounds from their truck or the ground several times a day;
• Have the ability to climb a ladder;
  • Candidate should be able unload the ladder from their truck; set up, secure, and safely move the ladder and resecure it back to the vehicle.
• Be comfortable and safe while getting onto rooftops;
• Travel overnight up to 40% of the time;
  • Travel is by driving, but will require commercial flights when necessary.
• Possess a valid driver's license and operate company vehicle safely.

ADDITIONAL REQUIREMENTS THAT CANDIDATES SHOULD POSSESS TO BE SUCCESSFUL IN THIS ROLE:

• Strong technical expertise in most of the following products and an aptitude to learn the rest:
  • Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC;
  • Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR;
  • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies;
  • Roofing Coatings including : I) Silicone Roof Coatings, J) Acrylic Roof Coatings;
  • Urethane Systems including : K) P.U.F. Roofing, L) Wall Foam;
  • Garden Roofing Systems including: M) Built In Place, N) Modular.
• Bilingual – English and French
• Must be personable and professional and maintain a high-level of integrity;
• Strong customer service focus;
• Strong verbal and written communication skills;
• Ability to think outside the box;
• Good organizational and time management skills are a must;
• Must also be able to work flexible hours with minimum notification when necessary.

The strongest candidates will additionally have:

• Prior Technical Representative Experience;
• Claims Adjusting Experience.
• Experience installing Roofing systems

We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please call [phone] or email [e-mail] . This email address and phone number should only be used for accommodations and not general inquiries or resume submittals.

Driven by our purpose to build sustainable solutions for people and our planet, Holcim US encourages interested candidates who meet many, even if not all of the job requirements to apply for a position. We provide a safe working environment for all and strive for diversity in our teams and inclusivity in our work.

We take pride in our hiring processes and our commitment thatall qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Our goal is to drive excellence and to ensure we create an environment where every individual has the opportunity to succeed. Holcim (US) Inc., Holcim - ACM Management, Inc., and their affiliates and subsidiaries are an Equal Opportunity Employer, deciding all employment on the basis of qualification, merit and business need.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.