Tech Service Rep

Andritz AG; Kentville; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the pulp and paper industry is seeking a Technical Service / Sales Support professional in Kentville, Nova Scotia. This role focuses on supporting customers to optimize their operations and offers growth opportunities into sales management. The ideal candidate will have extensive experience in the paper industry, strong technical skills, and a commitment to customer service.

Qualifications

• Requires degree in Engineering or Business preferred.
• 10+ years of maintenance, production, or sales experience required.
• Excellent communication and interpersonal skills needed.

Responsibilities

• Optimize operating efficiencies using proprietary modeling software.
• Ensure trouble-free runs of products through proper selection.
• Develop strong inter-reliant relationships with customers.

Skills

Communication

Interpersonal Skills

Mechanical Aptitude

Entrepreneurial Drive

Microsoft Word

Microsoft Excel

Education

Degree in Engineering or Business

Tools

Database Management

Job description

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Job family: Sales, Marketing & Product Management

Business area: Pulp & Paper Service

Contract location:

Kentville, Nova Scotia, CA

Location type: Remote

Contract type: Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Technical Service / Sales Support

Reporting to the Regional Manager, the goal of this position is to support the regional team and its
customers on their operation challenges through application of best industry practices. This role offers
the opportunity to expand to future sales management responsibilities on either rolls or paper machine
clothing business segments.

Responsibilities:

• Optimize operating efficiencies of customers’ equipment utilizing proprietary modeling softwareprograms.
• Ensure trouble-free runs of Andritz products through proper selection to meet application needsand follow-up inspection services during operation and / or machine down-days.
• Work with customers to solve machine operating problems through innovative applications andindustry best practices.
• Develop strong inter-reliant relationships with customers through quality on-site service andsocial interaction.
• Provide customer feedback to manufacturing plants, applications team, research, and salesmanagement.
• Communicates field activity, including sales opportunities, inter-company items, and competitiveissues to the appropriate Regional Manager.
• Manage an expense budget within the guidelines provided.
• Take ownership of a specified territory and devise strategies to meet sales objectives.

Requirements:

• Education and Experience: Degree in Engineering or Business preferred, and/or extensive (10+years) maintenance, production, or sales experience within the paper or other related applicableindustry.
• Requires excellent communication and interpersonal skills, a proven mechanical aptitude, and astrong entrepreneurial drive.
• Requires strong computer skills, including a strong understanding of Word, Excel, and generaldatabase management.
• Extensive travel within the assigned region is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.