Field Support Representative : Spectroscopy

Agilent; Alberta; Hybrid; CAD 78,000 - 122,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support customers through on-site activities, including installation, maintenance, and repair of complex systems solutions. This role involves optimizing hardware and software configurations while ensuring customer satisfaction through effective communication and problem-solving. With a focus on building strong relationships, you will collaborate with various teams to deliver integrated solutions. If you have a passion for customer service and enjoy traveling, this opportunity offers a dynamic work environment with the chance to make a significant impact in the field.

Benefits

Bonus eligibility

Stock options

Health benefits

Qualifications

• 4+ years experience with ICP, ICP-MS in a similar position.
• Demonstrated ability in performing maintenance and installations on analytical instruments.

Responsibilities

• Support customers through installation, maintenance, and repair of systems solutions.
• Diagnose and resolve product performance problems.

Skills

Customer Relationship Skills

Troubleshooting

Problem-Solving

Technical Communication

Education

University degree in Science (Chemistry, Biochemistry)

Tools

ICP

ICP-MS

Molecular Spectroscopy (UV-VIS, FTIR)

Job description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Installs and optimizes hardware / software / network products and configurations at customer sites.

Diagnoses and resolves product performance problems.

Performs maintenance and repair services.

Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.

Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

Knowledge of third-party products.

May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

May train other field engineers or customers.

Responsible for generating sales leads.

Must consent to participate and meet Agilent approved customer / vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, federal government reliability clearance, drug testing, vaccination, background check, etc.

Qualifications

University degree (or equivalent) within the science field – chemistry, analytical chemistry, biochemistry or similar or relevant work experience.

4+ years experience with ICP, ICP-MS, ICP-MS-QQQ in a similar position or experience as an Agilent end user.

Molecular Spectroscopy (UV-VIS, FTIR) in a similar position or experience as an Agilent end user highly desirable.

Demonstrated ability and prior experience in performing hands on maintenance, installations and selected repairs on analytical instruments.

Environmental, geological and metallurgical analysis application knowledge highly desirable.

Strong customer relationship skills are needed.

Must be available for up to 35% travel that may include overnight stays in remote locations.

Must comply with Federal / Provincial government security clearance checks request when necessary for on-site work in government facilities.

Must comply with site access requirements that may include but not limited to medical information, drug testing or background checks.

Experience with troubleshooting and problem-solving.

Experience with Agilent spectroscopy solutions is highly desirable.

Verbal and written communication is clear, respectful, and timely. (English, French highly desirable)

You enjoy travelling and visiting customers.

Valid driver's license for the province of residence.

This job has a full-time weekly schedule. It includes the option to work remotely. The full-time equivalent pay range for this position is $78,000 - $122,000 CAD plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.