Field Supervisor - Existing Installations (Service Leader)

Schindler Group

Edmonton

On-site

CAD 95,000 - 115,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Competitive Salary

Competitive Bonus Incentive Program

Professional Development Opportunities

Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

Job summary

Schindler Group is hiring a Field Supervisor in Edmonton, responsible for managing customer relationships and internal resources to meet business targets. The ideal candidate will have 3-5 years of relevant experience, preferably in the elevator industry, and a background in Business or Engineering. Responsibilities include managing field personnel, overseeing service delivery, and ensuring compliance with quality standards.

This role offers a salary range of $95,000 to $115,000 along with a comprehensive benefits package including health, dental, and paid time off.

Qualifications

3-5 years in elevator industry or related experience, or a similar industry including sales and servicing of capital equipment.
Ability to motivate and guide team members.
Demonstrate customer focus through improving performance.

Responsibilities

Build and maintain favorable client relationships.
Analyze customer needs and secure business through application of company products and services.
Manage hourly field employees to promote development and quality.

Skills

Coaching and Mentoring

Communication

Problem Solving

People Management

Presentation

Teamwork

Education

Post Secondary – preferably in Business or Engineering

Tools

MS Office

Job description

Field Supervisor - Exiting Installations

The Field Supervisor (Service Leader) identifies opportunities through key customer contacts and industry information. The Field Supervisor (Service Leader) locates sources for the sale of company products and services, analyzes and reviews specifications and construction drawings to prepare estimates, prepares documentation for prospective clients, and ensures it is communicated appropriately. Field Supervisor (Service Leader) creates operational added value through the management of all resources in a satellite branch to meet business targets based on the policies and procedures established by the company.

Customer and Account Management

Build and maintain favorable client relationships
Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution and interpret customer concerns in order to mobilise necessary internal resources while minimising cost and disruption

Portfolio Growth and Retention

Understand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectives
Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while reflecting customer requirements and competitive offerings
Assemble and present information for service and fixed‑priced repair offerings
Identify and pursue potential customers to drive and support strategic growth objectives
Analyze customer needs and secure desirable business through application of company products and services
Work with owner and building management to obtain maintenance agreement, renewal of agreements and updates to their systems to meet new code requirements or through application of new technologies
Source, analyse, communicate and apply competitive data for competitive advantage and provide recommendations for market‑target pricing

Process Management and Administration

Develop sales proposals and prepare estimates for the sale of company products and services
Assure full utilisation of systems and follow best demonstrated practices (BDP)
Prepare and maintain required customer information and files in accordance with established procedures
Work in cooperation with Contract Control on sales contract agreements
Manage accounts receivable for assigned accounts
Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures

Safety and Supervision

Implement customer and company requirements for quality, performance reliability and passenger safety for each location under supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgements as related to motivation, training and work assignments for all employees within responsibility, while adjusting manpower to the minimum level and meeting or exceeding customer requirements
Coach hourly field employees on company methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that foster teamwork and improve quality and productivity
Manage and support all service work in the area of responsibility within the framework of the financial budget

Process and Quality Management

Manage an ongoing program of field audits to assure conformance of performance standards of quality, completeness and safety
Implement route management strategy in support of assuring uniform application of preventative maintenance procedures while controlling manpower to the minimum level
Provide technical support to sales and field employees
Ensure ISO compliance

What you bring

Post Secondary – preferably in Business or Engineering
3-5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately; Customer Service: demonstrate customer focus through improving performance; Leadership: possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

This posting is for an existing Vacancy

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.

The targeted pay range for this position is: $95,000 to $115,000.

The targeted pay range listed reflects base pay only and does not include bonuses, sales incentives, or benefits. Full-time employees may also be eligible for a company bonus, which depends in part on both company and individual performance. In addition, Schindler offers a comprehensive benefits package to eligible employees.

We do not use artificial intelligence in our hiring process.

What’s in it for you?