Field Service Technician

Schneider Electric; Ottawa; On-site; CAD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Schneider Electric in Ottawa is seeking a Service Representative to perform startup, repair and preventive maintenance on customer equipment, in diverse environments. You will work with customers, partners and field teams to deliver high-quality service and clear field reports.

The role requires electrical knowledge, ability to read blueprints/schematics, and hands-on troubleshooting of power distribution equipment.

Qualifications

• Associate’s degree or trade/vocational certification in electrical discipline or related field.
• Ability to read blueprints and schematics.
• Experience with power distribution and electrical safety.

Responsibilities

• Perform startup, repair, preventive maintenance and field modifications on equipment.
• Collaborate with customers, electricians, sales partners and technical support to resolve issues.
• Complete field service reports and ensure compliance with safety standards.
• Travel to customer sites and provide excellent customer service.

Skills

Blueprints/schematics reading

Power distribution knowledge

Troubleshooting electrical equipment

Customer-focused communication

Education

Associate’s degree / trade certification / military training

Tools

Test & diagnostic equipment

Job description

Great people make Schneider Electric a great company.

Schneider’s Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a site-based position with frequent nonstandard hours. There is a 40-hour guarantee (+Overtime), with most work occurring at customer sites.

This Service Representative position will be within our Northern Ontario Services business, based in Ottawa.

As a Service Representative, a typical day for you might include:

• Pre-site, startup, repair, preventive maintenance, or field modification of equipment
• Problem solving with customers, electricians, sales partners, technical support, District Service teams
• Completion of field service reports, expense reports, preventive maintenance, and startup data sheets
• Working with your Manager to resolve complex escalated issues
• Continuous learning and training on various products both in the field and in the classroom
• Perform basic and complex testing following industry best practices and standards utilizing a wide array of test equipment and tools.
• Consult with engineering and product support teams to resolve complex issues.
• Provide start-up services and ensure compliance with specifications.
• Build strong customer relationships and deliver exceptional service reports.

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide travel. This includes overnight travel by vehicle/air.
• Assistsenior technicians and support Project Management on larger system start-ups
• Work alongside larger teams of SRs on higher complexity projects
• Act on behalf of the District Service Manager to resolve operational issues as required

This may be the next step in your career journey if you have:

• A strong drive for quality and customer satisfaction
• An Associate’s degree, trade/vocational certification, Military training or similar experience in electrical-related disciplines.
• The ability to read blueprints/schematics
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components
• Experienced troubleshooting Power distribution and switchgear, seamless automatic transfer switches (ATS), power distribution units, electrical, electro-mechanical or electronics related equipment
• 5+ years in Field Services or equivalent industry experience.
• Must possess good safety practices and adhere to the company’s safety procedures/polices (lock out tag out, comply with all safety programs and complete safety related trainings on time.
• Identify hazards present in the work area and report all safety matters, incidents, near misses, to management or safety representative.
• CSA Z432 & OHSA knowledge is required
• Safe driving and vehicle operations skills
• Skilled at utilizing test and diagnostic equipment, with knowledge of NETA standards
• Experience reading and interpreting schematics, drawings, and operation manuals
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Work frequently requires strenuous physical tasks, including bending, stooping and lifting and carrying heavy items.
• Work in a variety of environmental extremes such as heat, cold, rain, and dust.
• Remain in a standing position for extended periods of time, including working in small, confined spaces.

What's in it for me?

• Meaningful work where your technical expertise directly impacts customer success
• Career development through coaching opportunities and exposure to diverse technical challenges
• Collaborative team environment that prioritizes safety, quality, and continuous learning
• The chance to grow your skills while building lasting customer partnerships

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

The expected pay range is CAD 91,200 - CAD 136,800 per year. This pay range includes base pay and short-term incentives.

For Ontario applicants, this posting complies with provincial law which does not require disclosure of the pay range. Inquiries regarding the pay range can be directed to the recruiting / hiring manager.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for yourself and your family. We ensure you feel secure with benefits that help you and your family thrive: insurance coverage for health, inclusive of medical, dental, vision, basic life, accident, and disability insurance; telemedicine program; paid family leaves; parental and care leave; employee assistant program with mental, family, and legal counselling and flexible work arrangements.

Invest and plan your future. We help you plan and invest for the future with competitive pay and programs: base salary; incentive plans; employee share ownership plan; retirement plan with employer pension match.

Grow your skills and career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team up in the workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program (including service anniversary), sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support your community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.