Field Supervisor – Emergency Response

Jobtailor; Hamilton; On-site; CAD 70,000 - 95,000; Full time

Job summary

Jobtailor in Hamilton, Ontario seeks an experienced Operations Supervisor to oversee daily operations and coordinate crews across multiple sites. You will lead, train, and direct staff, ensuring OH&S compliance and timely service delivery.

Strong communication and problem-solving are essential, with experience in route development, data entry, and regulatory adherence. The role involves HR coordination, incident management, and collaboration with other departments.

Qualifications

• Minimum DZ license
• 4+ years in a supervisor role with spill response cleanup and remediation
• Experience with excavation equipment
• NFPA 472
• Confined Space Entry & Rescue
• SVOP Certificate
• MEDA3 Certificate
• WSIB and First Aid certified training certificates
• Excellent operating knowledge of equipment including Vacuum Tankers, Powervacs, Hydrovacs, Roll Off Trucks
• Strong knowledge of the Highway Traffic Act and OH&S Act
• WHMIS training
• Experience using MS Word and Excel
• Strong leadership skills
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution abilities
• Strong computer skills
• Team player with ability to listen, analyze, and adapt to change
• GFL commentary: Valid work authorization (visa sponsorship not provided)

Responsibilities

• Oversee daily operations and coordinate crews
• Ensure employees follow company policies, procedures, and applicable laws
• Provide daily leadership and direction to employees
• Develop and review routes to company standards
• Maintain daily reports, purchase orders, and filing
• Manage and attend Health and Safety meetings and train employees on safety issues
• Schedule service and accommodate customer service changes
• Dispatch crews for projects and demands
• Perform end-of-day driver check-ins and verify paperwork
• Distribute, collect, and review daily reports for accurate data entry
• Coordinate with other departments to resolve service issues
• Review daily paperwork and bill completed work orders
• Process purchase orders for location payables
• Interact with customers, customer service, sales, and operations staff
• Work with routing specialists to optimize routes
• Handle incoming customer calls and emails
• Manage customer complaints and concerns
• Supervise HR concerns involving discipline, vacations, and WSIB
• Assist with business plans for tenders and new business ventures
• Attend meetings as required
• Perform other duties as directed or required
• Ensure compliance with regulatory requirements

Skills

Leadership

Communication

Teamwork

Planning & Prioritization

Problem-Solving

Education

SVOP Certificate

MEDA3 Certificate

WSIB Certification

First Aid Certification

WHMIS Training

Tools

MS Word

MS Excel

Vacuum Tankers

Powervacs

Hydrovacs

Roll Off Trucks

Job description

Job Responsibilities

• Oversee daily operations and coordinate crews
• Ensure employees follow company policies, procedures, and applicable laws
• Provide daily leadership and direction to employees
• Develop and review routes to company standards
• Maintain daily reports, purchase orders, and filing
• Manage and attend Health and Safety meetings and train employees on safety issues
• Schedule service and accommodate customer service changes
• Dispatch crews for projects and demands
• Perform end-of-day driver check-ins and verify paperwork
• Distribute, collect, and review daily reports for accurate data entry
• Coordinate with other departments to resolve service issues
• Review daily paperwork and bill completed work orders
• Process purchase orders for location payables
• Interact with customers, customer service, sales, and operations staff
• Work with routing specialists to optimize routes
• Handle incoming customer calls and emails
• Manage customer complaints and concerns
• Supervise HR concerns involving discipline, vacations, and WSIB
• Assist with business plans for tenders and new business ventures
• Attend meetings as required
• Perform other duties as directed or required
• Ensure compliance with regulatory requirements

Requirements

• Minimum DZ license
• Minimum 4 years in a supervisor role along with spill response clean up and remediation
• Experience and strong knowledge with excavation equipment
• NFPA 472
• Confined Space Entry & Rescue
• SVOP Certificate
• MEDA3 Certificate
• WSIB and First Aid certified training certificates
• Excellent operating knowledge of company equipment, including Vacuum Tankers, Powervacs, Hydrovacs, and Roll off Trucks
• Strong knowledge of the Highway Traffic Act and OH&S Act
• WHMIS training
• Experience using MS Word and Excel
• Strong leadership skills
• Excellent verbal and written communication skills
• Strong ability to plan, prioritize, and execute
• Strong computer skills
• Excellent team player with ability to listen, analyze, and adapt to change
• Valid work authorization in the country where the job is located; GFL does not provide visa sponsorship

Core Competencies

Demonstrates strong leadership and operational management skills, ensuring compliance with safety regulations and effective coordination of crews. Proficient in managing customer service interactions and optimizing operational processes.

Highest-signal resume keywords

• DZ License
• Excavation Equipment Knowledge
• NFPA 472 Certification
• Confined Space Entry & Rescue Certification
• Strong Leadership Skills

Hard Skills

• Operational Management
• Route Development
• Data Entry
• Customer Service Management
• Paperwork Verification
• Health and Safety Compliance
• Purchase Order Processing
• Crew Dispatching
• Spill Response Cleanup
• Regulatory Compliance

Soft Skills

• Excellent Communication Skills
• Team Player
• Ability to Adapt to Change
• Planning and Prioritization
• Problem-Solving

Certifications & Qualifications

• SVOP Certificate
• MEDA3 Certificate
• WSIB Certification
• First Aid Certification
• WHMIS Training

Industry Keywords

• Highway Traffic Act
• OH&S Act
• Health and Safety Meetings
• Customer Service Changes
• Service Issue Resolution

Tools & Technologies

• MS Word
• MS Excel
• Vacuum Tankers
• Powervacs
• Hydrovacs
• Roll Off Trucks