Field Services Coordinator (Two-Year Term)

Commissionaires; Outaouais; On-site; CAD 59,000 - 73,000; Full time

Job summary

Commissionaires Gatineau seeks a Field Services Coordinator to manage scheduling and dispatch of security guards, equipment and vehicles at our Gatineau, QC office. The role supports Operations, Human Resources, and clients in a two-year term.

The FSC will ensure book-offs, fill positions, and coordinate staffing with attention to contracts, policies and collective agreements while serving as the main contact for field staff and providing admin support during absences.

Qualifications

• Must have dispatcher or call centre experience.
• Strong MS Office skills and data reporting capability.
• Experience with scheduling and timekeeping processes.

Responsibilities

• Coordinate scheduling and dispatching of guards, equipment, and vehicles.
• Respond to emergency and non-emergency calls and prioritize accordingly.
• Manage overtime authorization and staffing adjustments as needed.
• Maintain schedules, templates, and timecards in the workforce system.
• Assist with pay processing, timesheets, and contract accuracy.
• Plan logistics for events, including training and PPE.
• Extract data for reports and KPI analysis; support investigations.
• Train and mentor dispatch staff and supervisors as required.
• Provide reception coverage and support operations in the SOC.

Skills

Dispatcher experience

MS Office proficiency

Data reporting

Scheduling/timekeeping

French/English bilingual

Leadership basics

Job description

Location: 721 Boulevard Saint-Joseph, Gatineau QC
Schedule: Daytime, Monday to Friday
Salary: $66,025/year

We are currently recruiting for a Field Services Coordinator to work at our office in Gatineau, QC. This is a two (2) year term position.

What you will be doing…

The Field Services Coordinator (FSC) is a key operational position responsible for coordinating all activities related to the scheduling and dispatching of security guards, equipment, and service vehicles, working with Operations, Human Resources, and clients.

The FSC prepares, executes, and follows up with all parties to ensure book-offs, open positions, staffing shortfalls, and short-term contracts are filled on a 24/7 basis with personnel possessing the right skill sets and profile for the contract.

Applying knowledge of National, Provincial, Municipal, and Commercial contracts, corporate policies and procedures, and collective agreements, the FSC serves as the main point of contact for all field employees and provides functional administrative support in the Manager, Field Operation absence as required.

Some of your responsibilities include…

• Locate, coordinate, and assign field employees and spares to fill book-offs, staffing shortfalls, and short-term contracts in accordance with client contracts, Commissionaires policies, and collective agreements
• Answer incoming emergency and non-emergency calls, prioritize them according to urgency and operational requirements, and coordinate all communications within the specified territory
• Problem-solve situations involving no-call/no-shows, double bookings, and other operational concerns
• Authorize overtime to ensure shifts are covered
• Build and maintain schedule templates, schedules, and timecards in the workforce management system
• Assist with pay processing: overtime, shift approvals, contract/position errors, timesheets, pay amendments, etc.
• Plan, staff, and coordinate logistics for special events, including any required training and PPE
• Track staffing issues and employee requests through to resolution with Employee and Labour Relations, Talent Acquisition, Pay and Benefits, and Occupational Health and Safety
• Audit workforce management system data to confirm employees are assigned to the correct positions with the required qualifications and pay levels
• Extract and analyze data to support investigative inquiries and client key performance indicators; prepare statistical reports
• Assist, mentor, and train the Field Services Dispatcher and Field Section Timekeepers; provide guidance and coaching to Section Supervisors, spares, and new hires
• Support operational and security tasks in the security operations centre and provide reception coverage as needed

What’s in it for you?

• Work for a reputable and nationally known company
• Work in a challenging and rewarding work environment
• Generous paid time off, holidays, and sick days
• Employee discount programs, social outings, and holiday gatherings
• Advanced verbal and written communication skills
• Self-motivation and the ability to function with minimum supervision in a multi-faceted, high-stress environment
• Advanced organizational skills and keen attention to detail
• Strong problem-solving skills and the ability to find creative solutions
• Strong interpersonal and influencing skills
• The ability to work alone and as part of a team, under pressure, in a fast-paced environment
• Demonstrated exceptional discretion and confidentiality
• Field experience in security guard duties (preferred)
• Experience producing timesheets and schedules (an asset)
• Management experience and basic leadership or computer courses (an asset)
• Knowledge of Commissionaires policies and procedures (an asset)

Your must-haves:

• Fluent in French; functional in English
• Valid Government of Canada Secret level security clearance (must hold or be able to obtain)
• Previous experience as a dispatcher or in a call centre environment
• Experience working in the field of security special events, or a strong knowledge of their requirements (e.g. crowd and traffic control, powers of arrest, liquor laws)
• Knowledge of security contracts and experience with collective agreements
• Intermediate to advanced computer skills, including MS Office (Excel in particular) and experience extracting data and producing reports; ability to quickly learn our internal scheduling and workforce management system to an advanced level

NOTE: Only those candidates that meet the specified requirements will be considered for this position. Candidates that do not meet the requirements may be considered for similar opportunities.

Commissionaires values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender, and age.

In accordance with the Quebec Charter of Human Rights and Freedoms and Commissionaires’ Policies on Accommodation, a request for accommodation will be accepted as part of Commissionaires’ hiring process.

Commissionaires Ottawa does not use artificial intelligence (AI) to screen, assess, or select applicants. However, please be aware that some third-party tools we utilize in our recruiting and selection process may incorporate AI technology.

We appreciate all who apply; however, we will only be contacting candidates of interest.