Service Technician

Miele Limited; Montreal; Remote; CAD 82,000 - 105,000; Full time

Job summary

Miele is seeking a Service Technician for remote-based support around Montreal. You will handle on-site service interactions, troubleshoot appliance issues, and coordinate with RSM and Technical Services to resolve customer challenges.

The role requires strong computer skills to navigate Miele systems and the ability to respond quickly to service needs. Salary ranges from 59,000 to 75,000 USD annually.

Qualifications

• Experience in customer service/administrative capacities.
• Strong communication and escalation skills.
• Ability to make decisions in the best interest of the brand and consumer experience.

Responsibilities

• Provide positive consumer interaction at the highest level.
• Findings after attending site to resolve appliance challenges.
• Coordinate training needs and technical communication for Field to the RSM and Technical Services from a VG perspective.
• Maintain relationships with 3rd Parties.
• Interact daily with colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges.
• Be available on short notice during the business day to support as required.
• Have a solid understanding of computers to navigate Miele systems (TSD, ETD, Mobile Client).
• Support regional activity when the RSM is absent.
• Maintain order, inventory, schedule and day-to-day equipment and communications.

Skills

Customer service

Administrative skills

Communication

Decision making

Troubleshooting

Job description

Service Technician page is loaded## Service Technicianremote type: Remotelocations: Montrealtime type: Full timeposted on: Posted 7 Days Agojob requisition id: R2410**Your Responsibilities*** Provide positive consumer interaction at the highest level 1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc)* Provide feedback to the RSM and potentially inform fellow Service Technicians on... 1. Findings after attending site to resolve appliance challenges 2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective* Maintain relationships with 3rd Parties 1. Support as required from a technical perspective* Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges 1. Be available on short notice during the business day to support as required* Have a strong technical understanding of computers in order to navigate all of Miele’s systems 1. TSD, ETD, Mobile Client, etc. 2. High Level of efficiency and effectiveness in required processes.* Support the regional business as required when the RSM is absent* Existing service job capacity/volume may change or vary based on Region and overall demand service* Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.**What we are looking for*** Experience in customer service/administrative capacities* Minimum of 2 years of service experience or appliance serve and repair* Strong command of and effective communication and escalation resolution* Ability to make decisions that are in the best interest of the brand and the consumer experience* Troubleshooting and communication skills with peersThe salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.Vos responsabilités* Assurer une interaction positive avec les clients au plus haut niveau* 1. Dans la plupart des cas, vous devez être la dernière personne à quitter le site ; il vous incombe de trouver une solution en vous appuyant sur les ressources à votre disposition (responsable de site, service client, etc.)* Fournir un retour d’information au responsable de site et, le cas échéant, informer vos collègues techniciens de maintenance sur...* 1. Les conclusions tirées après s'être rendu sur site pour résoudre les problèmes liés aux appareils* 2. Sur la base des observations et des solutions apportées, coordonner les besoins en formation et la communication technique pour le terrain avec le RSM et les services techniques, dans une perspective de VG* Entretenir les relations avec les tiers* 1. Apporter le soutien nécessaire d'un point de vue technique* Interagir quotidiennement avec les collègues, le répartiteur, le service clientèle et le bureau du président sur les défis liés au service client* 1. Être disponible à court terme pendant la journée de travail pour apporter le soutien nécessaire* Posséder une solide compréhension technique des ordinateurs afin de maîtriser tous les systèmes de Miele* 1. TSD, ETD, Mobile Client, etc.* 2. Haut niveau d'efficacité et d'efficience dans les processus requis.* Soutenir l'activité régionale selon les besoins en l'absence du RSM* La charge de travail/le volume de service existant peut changer ou varier en fonction de la région et de la demande globale de service* Assurer l'ordre, le contrôle et l'organisation de la camionnette, de son inventaire, des tâches quotidiennes, du planning, ainsi que de l'équipement, des outils et des communications par e-mail au quotidien.Ce que nous recherchons* Expérience dans le service à la clientèle ou dans des fonctions administratives* Au moins 2 ans d'expérience dans le service ou la réparation d'appareils électroménagers* Excellente maîtrise de la communication et capacité à résoudre efficacement les problèmes* Capacité à prendre des décisions dans l'intérêt de la marque et de l'expérience client* Compétences en dépannage et en communication avec les collèguesLa fourchette salariale pour ce poste est comprise entre 59 000 $ et 75 000 $ par an. Cette fourchette est indicative et peut ne pas refléter votre offre exacte. Les facteurs pris en compte lors de la formulation d'une offre comprennent, sans s'y limiter, la formation, l'expérience, les compétences pertinentes et l'alignement sur les données du marché.For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.