Field Service Technician – Production Printers

Konica Minolta Business Solutions Canada; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading company as a Field Service Technician specializing in production printers. In this role, you will maintain and repair printers while building strong customer relationships. Ideal candidates have a background in servicing electronics, possess relevant certifications, and demonstrate a commitment to customer support.

Benefits

Comprehensive benefits package

Travel opportunities within Canada and the US

Training and development programs

Qualifications

• 0-2 years technical experience in servicing electronics.
• Experience with production printers or MFPs preferred.
• Knowledge of basic Microsoft OS printing and network concepts.

Responsibilities

• Maintain and repair production printers and MFPs.
• Perform on-site service and resolve customer printing issues.
• Manage parts and call records to achieve KPI targets.

Skills

Customer relations

Problem solving

Technical support

Education

High School Diploma or equivalent

CompTIA A+ Certification

Microsoft MCP or MCITP Certification

Job description

Field Service Technician – Production Printers

Field Service Technician – Production Printers

2 days ago Be among the first 25 applicants

Overview

We’re looking for a Production Print Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Overview

We’re looking for a Production Print Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

What you’ll do here

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understands territory parts budget and inventory control
• Must follow the policies and procedures set forth by KMBS
• Perform other relevant duties as assigned by management

Qualifications

What you bring to the table :

• Previous experience servicing production printers or MFPs required
• Preference given to those with experience servicing the following brands : Konica Minolta, Ricoh, Xerox, Sharp, Canon, HP, Kyocera, Lexmark, Toshiba
• 0-2 years technical / repair of electronics or software equipment
• Knowledge of basic Microsoft OS printing and common network concepts
• Basic awareness of common solutions
• Low to mid end office systems certifications
• Basic Color theory
• Good verbal and written
• Operates independently, requires assistance from time to time
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada and the US is a requirement
• Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be require
• Perform other relevant duties as assigned by management
• Required to achieve Associate Level Certification
• Travel within assigned territory, some out of territory work
• High School or equivalent
• CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification, Microsoft MCP or MCITP Certification (or equivalent experience)

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

IT Services and IT Consulting

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