IT TECHNICIAN

LaSalle College Vancouver; Vancouver; On-site; CAD 45,000 - 65,000; Full time

Job summary

LaSalle College Vancouver is seeking an IT Technician to provide essential support for computer systems, ensuring users receive responsive technical assistance. This role involves managing support requests, maintaining equipment, and collaborating with the IT department to foster a seamless working environment. The ideal candidate holds a diploma in computer science with 2-3 years' experience, and is well-versed in modern operating systems and office applications.

Qualifications

• 2-3 years of experience in technical support.
• Proficiency in Windows 10 and MAC operating systems.
• Knowledge of networking and telephony technologies.

Responsibilities

• Provide technical support via phone or email and manage queries through the ticketing system.
• Configure, install, and maintain computer systems and equipment.
• Administer user accounts in Active Directory.

Skills

Customer Service

Communication

Technical Problem Solving

Education

Diploma of College Studies in Computer Science

Tools

Office 365

Octopus Ticketing System

Job description

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction – both theoretical and practical – to our students.

Position Summary

The IT Technician provides essential support to users to ensure the proper functioning of LaSalle College's computer systems, software and equipment. Reporting to the IT Manager, this role is focused on technical support, Active Directory account management and handling queries through the ticketing system. This position is site-based and requires availability for flexible hours.

Responsibilities

• Respond to support requests by phone or email;
• Process requests from the centralized ticketing system Octopus;
• Provide technical support for applications and software used by the company;
• Configure, install and maintain computers, printers and other computer equipment;
• Ensure the maintenance and repair of computer equipment;
• Ensure the proper functioning of office automation software, including Office 365, and support users in their adoption of collaborative tools;
• Administer and manage user accounts in Active Directory.
  
  

Education & Experience

PROFILE OF SKILLS AND QUALIFICATIONS REQUIRED

• Diploma of college studies (or attestation of college studies) in computer science;
• 2 to 3 years of experience in technical support.
  
  

Knowledge

• Proficiency in Windows 10 and MAC operating systems;
• Experience in managing and using Office 365;
• Knowledge of networking and telephony technologies;
• Familiarity with the Octopus ticketing system (asset) or other similar tool;
• ITIL V3 certification (an asset).
  
  

Skills & Abilities Required

• Exemplary customer service;
• Excellent written and oral communication skills in English; Able to speak French and/or Spanish will be an advantage;
• Ability to popularize technical concepts for non-technical users;
• Patience, courtesy and ability to manage priorities;
• Ability to work independently and as part of a team;
• Willingness to learn and stay up to date on new technologies.
  
  

JOB FEATURES

Decision-making/Problem solving

• Diagnose and resolve user technical issues quickly and efficiently.
  
  

Level of autonomy

• Independent management of technical support tasks, in collaboration with the IT team.
  
  

Leadership/Level of Supervision

• No direct responsibility for supervision, but the ability to guide users in their technical needs.
  
  

Internal and/or external communication

• Collaboration with internal users to ensure optimal service;
• Interaction with suppliers for equipment maintenance and repair.
  
  

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.