Field Service Technician – Production Printers

Konica Minolta Business Solutions U.S.A., Inc.; Burnaby; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in digital transformation is seeking a Production Print Field Service Technician. This role involves maintaining and repairing production print products, ensuring excellent customer service and technical support. Candidates should have relevant technical experience and a commitment to customer relations, along with the capability to operate independently across Canada and the US.

Qualifications

• 0-2 years technical/repair experience with electronics or software equipment.
• Certifications in low to mid-end office systems.
• Good verbal and written communication skills.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues.
• Perform on-site service and manage relationships with customers.
• Responsible for achieving KPI targets and parts management.

Skills

Customer relations

Technical troubleshooting

Communication

Problem-solving

Education

High School diploma or equivalent

Certifications (CompTIA A+, Net+, CDIA+, MCP, MCITP)

Job description

Overview

We’re looking for a Production Print Field Service Technician to join our team!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

As a Production Systems Specialist, you maintain and repair Production Print Products and resolve customer printing issues while maintaining effective relationships with customers and the Sales Department.

Responsibilities

What you’ll do here

• Maintain and repair MFPs and resolve customer printing issues
• Perform on-site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break-fix and customer support
• Understand territory parts budget and inventory control
• Follow policies and procedures set by KMBS
• Perform other relevant duties as assigned by management

Qualifications

What you bring to the table:

• Previous experience servicing production printers or MFPs required
• Experience with brands like Konica Minolta, Ricoh, Xerox, Sharp, Canon, HP, Kyocera, Lexmark, Toshiba preferred
• 0-2 years technical/repair experience with electronics or software equipment
• Knowledge of basic Microsoft OS printing and network concepts
• Basic awareness of common solutions
• Certifications in low to mid-end office systems
• Basic Color theory knowledge
• Good verbal and written communication skills
• Ability to operate independently with occasional assistance
• Positive, outgoing, self-motivated, and committed to customer relations
• Willing to travel within Canada and the US; must provide valid travel documents
• Own vehicle with valid insurance and driver’s license
• Availability for standby and after-hours work
• Must obtain and maintain Associate Level Certification
• High School diploma or equivalent; certifications like CompTIA A+, Net+, CDIA+, MCP, or MCITP preferred

Ce que vous apportez :

• 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels
• Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants
• Certifications de systèmes de bureau de bas à moyen de gamme
• Notions de base sur la théorie des couleurs
• Bonnes compétences verbales et écrites
• Travaille de manière indépendante, nécessite de l'aide de temps en temps
• Doit être positif, ouvert, autonome et engagé à développer et maintenir de solides relations avec les clients
• Les déplacements au Canada et aux États-Unis sont requis
• Le candidat doit fournir et maintenir des documents de voyage valides à ses frais
• Véhicule personnel avec assurance valide et permis de conduire en règle
• Possibilité de travail de garde et en dehors des heures normales
• Obtenir la certification de niveau associé
• Voyage dans le territoire assigné, certains travaux hors territoire
• Diplôme d'études secondaires ou équivalent, certifications préférées

About Us

Konica Minolta Business Solutions, avec plus de 150 ans d'histoire, accompagne ses clients dans leur transformation digitale à travers une gamme étendue de solutions pour un environnement de travail connecté et intelligent...

EOE Statement

Konica Minolta est un employeur offrant l'égalité des chances et des actions positives. Nous considérons toutes les candidatures qualifiées sans distinction de race, couleur, religion, origine nationale, sexe, âge, orientation sexuelle, identité de genre, handicap, statut d'immigration, état matrimonial ou autre caractéristique protégée par la loi.