Field Service Technician - Ottawa, ON

Xerox Corporation; Ottawa; On-site; CAD 30,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Health Savings Account

Paid time off

Holidays and personal days

Wellness credits

Job summary

Xerox Corporation is seeking a professional field service technician to join our technical services team in Ottawa, Ontario. You will repair and service client devices, ensuring they operate correctly and meet performance standards, while delivering top-notch customer support on-site.

The role requires electro-mechanical skills, strong time management and reliability, and the ability to travel as needed for training or service with applicable visa considerations noted.

Qualifications

• Electro-mechanical experience with troubleshooting and repair.
• Strong time management and reliability.
• Valid driver's license and insurance coverage.

Responsibilities

• Provide outstanding on-site service to clients and ensure devices operate correctly.
• Use electro-mechanical skills to repair devices; receive training from Xerox.
• Meet productivity goals: call targets, efficiency, and response times.

Skills

Electro-mechanical experience

Time management

Reliability

Valid driver's license

Tools

Multimeter

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visitXerox Careers . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visitXerox Job Search .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers .

*Must hold a U.S. visa to be eligible for travel to the United States for training

* Bilingual skills in French and English are considered an asset.

Primary Responsibilities:

• Provide outstanding service to our clients . It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times .
• Use electro-mechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals . This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC /Cable Internet technician, Electrician, Automotive Mechanic or Repai r.
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license & appropriate insurance coverage . A Motor Vehicle Record (MVR) is included in our technician background check.
• T his is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

· You have successfully navigated through our new hire training and completed the technical training courses which ha ve set you up for success in the following categories:

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load , territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, plus holidays and personal days.