Field Service Technician (Production) - Calgary, AB

Kibbi Technologies Inc.; Calgary; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

Wellness credits

Career growth opportunities

Job summary

Xerox Holdings Corporation in Calgary, Canada, seeks an experienced Production Service Technician to support our growing technical services division. You will provide outstanding service, troubleshoot electromechanical equipment, and perform on-site maintenance and software loads on large-scale production equipment.

This role emphasizes rapid problem solving, customer satisfaction, and teamwork, with opportunities for growth and full medical/dental/vision benefits.

Qualifications

• Senior Electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits and reading electrical schematics.
• Strong time management and reliability to meet deadlines.
• Valid driver's license and appropriate insurance; MVR in background check.

Responsibilities

• Offer outstanding service to clients and manage calls, resolving issues per SLA to optimize customer satisfaction.
• Perform repairs and maintenance on large-scale production equipment using diagnostics and remote resolution tools.
• Conduct maintenance, software loads, installation, removal, retrofit and inventory management for assigned equipment.
• Be the primary customer contact for satisfaction and guide teammates on policies and best practices.

Skills

Senior electro-mechanical experience

Time management

Driver's license

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

• Must hold a U.S. visa to be eligible for travel to the United States for training

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications:

• Senior Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage.A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
• Useful certifications for this role.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  • Comprehensive understanding of our company and customer service culture.
  • Clear expectations in reference to call load, territory alignment and client satisfaction.
  • Thorough knowledge base of the equipment and inventory needs to support your territory.
  • Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health.