Field Service Technician (Production) - Calgary, AB

Xerox; Calgary; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Medical coverage

Dental coverage

Vision coverage

Wellness credits

Paid time off

Holidays

Personal days

Job summary

Xerox Holdings Corporation is seeking a Production Service Technician in Calgary to deliver high-level service on sophisticated electro-mechanical production equipment. You will perform diagnostics, software loads, installation, and remote troubleshooting while maintaining strong client relationships and ensuring quick issue resolution.

The role requires extensive travel, a valid driving license, and ability to lift 50 pounds.

Qualifications

• Senior electro-mechanical experience with ability to troubleshoot and read electrical schematics.
• Valid driver's license, proper insurance, and MVR check.
• Ability to lift 50 pounds and work in a physically active environment.
• Useful certifications for this role.

Responsibilities

• Provide outstanding service to clients and resolve issues per SLA to maintain customer satisfaction.
• Leverage electro-mechanical experience to repair and maintain large-scale production equipment.
• Perform full range of maintenance: diagnostics, software loads, installation, removal, retrofit, remote support.
• Serve as primary customer contact and manage inventories of equipment.
• Guide teammates on policies, procedures and repair best practices.

Skills

Electro-mechanical

Multi-meter use

Schematics reading

Time management

Driver's license

Safety focus

Lifting ability

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

• Must hold a U.S. visa to be eligible for travel to the United States for training

Primary Responsibilities

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
• Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications

• Senior Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage.A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
• Useful certifications for this role.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  • Comprehensive understanding of our company and customer service culture.
  • Clear expectations in reference to call load, territory alignment and client satisfaction.
  • Thorough knowledge base of the equipment and inventory needs to support your territory.
  • Actively and correctly completing service calls independently.

Additional Benefits

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health.
• Paid time off, plus holidays and personal days.